Customer Service Representative - Global Chemicals Leader

Customer Service Representative - Global Chemicals Leader
Caerphilly
£17,000 - £19,000 + Excellent Company Benefits

We currently have an exciting opportunity for a Customer Service Representative to join our team in Cardiff. 

In this varied and challenging role you will need to demonstrate excellent communication skills and have a passion for delivering exceptional customer service by dealing effectively with customer queries, being able to build strong customer relationships, handling customer orders and working as a real team player with all functions of the business. 

Who We Are:

With over 115,000 customers across 100 countries, we are a leading $10 billion global distributor of speciality consumables, food ingredients and chemicals serving the pharmaceutical, cosmetic and manufacturing industries.

Key Tasks & Responsibilities:

> Fully appreciate the requirements of our new and existing customers
> Develop relationships with customer, building customer loyalty and trust
> Be responsive to new sales opportunities and ensure these are handled efficiently and effectively
> Provide excellent customer service and develop profitable sales
> Identify where we can add value to the business by developing additional products and volume
> Process orders successfully and accurately
> Handle any Customer Complaints in line with company process including investigation and resolution where necessary

We Are Looking For:

A dedicated customer service professional; it is essential that you have drive and determination and are self-motivated enough to ensure that you succeed in the sales and customer service arena. You will be enthusiastic, a quick thinker and you will possess excellent interpersonal and communication skills. 

You must be numerate and have a reasonable understanding of MS Office packages such as Word and Excel. Highly organised, you will be capable of planning and prioritising your workload efficiently and you will excel when working in a pressured environment. A customer service background would be desirable. Experience of SAP would be advantageous.

We look forward to hearing from you and with any luck meeting very shortly!

What we offer in return:

> 33 days holiday
> Generous pension scheme
> Death in service benefit
> Discounted childcare vouchers
> Discounted private healthcare
> Discounts with 1,000+ retailers

We are a great team of people, a great place to work and offer all the benefits you’d expect from the world’s #1 at what we do. Come and join us in a business with a global focus where your quality can make a real difference!

You may have worked in the following capacities:
Customer Support / Sales Administrator, Customer / Sales Coordinator, Client Services Advisor, Customer / Sales Support Administrator.

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.