Business Relationship Administrator

Our client is a busy charitable organisation who are seeking an enthusiastic administrator to work as part of a busy team. The ideal candidate will have some previous customer services experience and have strong administration experience

Responsible to:  Business Relationship Manager

Main function of job

• To be part of a national team responsible for looking after Student work placements activity from existing customers specifying requirements for placements through to the placement student finishing their placement, and all activity in between.

Main duties and responsibilities

• Be the first point of contact with assigned companies regarding student placements and requirements. To include initial discussions at the start of the placement cycle to gain forecasts, carrying out suitable activity to identify suitable students; dealing with all administration relating to organising of interviews and all activity to ensure the student has a successful placement.
• Carry out student telephone interviews with new students as required
• Maintain full records on the CRM database in accordance with the processes specified.
• Retain business and identify additional placement opportunities within the assigned companies through relationship management.
• Be a full supportive member of the Placements team nationally.
• To undertake other duties as required within the general scope and level of the post.
• Note: the responsibilities assigned to the post may be amended as required within the general scope and level of the post.

Qualifications and education required

• Diploma in a relevant area (e.g. Business Studies, Administration Studies) or equivalent experience preferred. 
• A good general education (at least GCSE/’O’ level standard in a range of subjects including English and Mathematics)

Experience required

• Evidence of previous administrative work
• Good experience and application of Microsoft Office programs (including Word and excel) and databases
• Experience of managing a personal workload
• Ideally some experience of customer relations / sales or recruitment