Customer Service Representative

FMG are growing! We have exciting opportunities for Customer Service Representativesto join our team based in Huddersfield, West Yorkshire.

Job title: Customer Service Representative

Location: Huddersfield, West Yorkshire (HD1)

Salary: £14,976, rising to FTE £15,851 after 3 months in line with performance + Quarterly Performance Bonus

Job Type: Permanent, Shifts between 08.00 to 20.00 hrs, Monday to Saturday

Do you currently work in, or have experience of proving great Customer Service? Are you seeking a fresh challenge in a vibrant and expanding business? Then we could well have an exciting new opportunity for you!

As the UK’s leading independent provider of fleet incident management and specialist vehicle recovery services The Fleet Incident Management Team carry out over 60,000 claims each year and are the first point of contact for all drivers, Insurers, Fleet Managers and our repair network. With a pro-active approach to claims management, the team continually ensure that all repairs are progressing as planned.

Due to continued growth, we are now seeking to expand our Customer Service Representative team with ambitious individuals who have a passion, desire and a great attitude, to help us manage customer’s incidents, listening carefully and showing great sensitivity and resolving each incident with world class customer service.

We put our customers at the heart of everything we do making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart, which is why we work hard to make accident management simpler, more responsive and personal - You’ll add value to every call you take.

Supporting you to be the best you can, we'll prepare you for success right from the start. When you join us, you’ll enjoy a structured training programme and during your first 12 months, we will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn’t stop here however as you will go on to learn and build further skills and as you progress your salary will too.

You will need to be up for the challenge but in return you will be given all the support you need to develop and grow your skills and capability. 

Customer Service Representative - Key Requirements:

To be successful, you’ll need to be a real people person, with great listening skills, lots of empathy and the determination to go the extra mile for our customers every day. Resolving the complex problems won’t faze you, and you’ll be able to build a good understanding of our products and services to help our customers, all while acting within operational processes and procedures. You’ll also be able to demonstrate:

- Proven customer service skills

- Ability to empathise with customers

- A confident telephone manner

- Confident with computers

- A strong drive for getting it right first time.

- Good team-working skills.

- Identifying customer’s needs through effective communication and passionate customer service

You’ll enjoy some fantastic benefits too. For instance, a competitive salary, a quarterly performance bonus, 25 days holiday, contributory pension scheme, life assurance, free eye tests and free car parking. The office space provides a unique work environment with modern break out areas with kitchen facilities and TV area. Including shower facilities for those that want to take advantage of the cycle to work scheme.

To submit your CV for this exciting Customer Service Representative opportunity, please click ‘Apply’ now.

This role is based in Huddersfield, West Yorkshire (HD1) and commutable from Wakefield, Dewsbury, Batley, Cleckheaton, Halifax, Brighouse, Pudsey, Bradford, Rochdale, Leeds, Holmfirth, Slaithwaite, Ossett, Morley and Birstall.

This Customer Service Representative role may be relevant if you have previous experience of; Customer Services Executive, Customer Support, Client Services Assistant, Customer Service Administrator, Customer Advisor, Customer Service Advisor, Customer Service Adviser, Contact Centre Executive, Client Relationship Manager, Customer Care, Account Manager, Inbound