Customer Service Advisor - London
- Recruiter
- BCT Resourcing
- Location
- London, London
- Salary
- £16,000 - £24,000 per annum
- Posted
- 11 Sep 2016
- Closes
- 09 Oct 2016
- Ref
- 1312774
- Contract Type
- Permanent
- Hours
- Full Time
Title: Customer Service Advisor / Inbound Call Centre
Location: London
Salary: £16,000 - £24,000 per annum
Our client is looking to recruit a permanent, full-time Customer Service Advisor to be based in Luton. Starting from £16,000 to £22,000 annually.
Job responsibilities:
You will be Personable, hardworking and have excellent customer service skills.
First point of resolution for all inquiries
Providing members with advice and guidance on next steps and their on-going journey with the organisation.
Developing and maintaining excellent communications with other teams and divisions
Day to day operational functions relating to the contact centre policies and procedures within agreed Service Level Targets
Providing an excellent service to both internal and external customers
Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.
Requirements:
Have excellent customer service skills.
Have excellent communication and listening skills.
Be computer literate.
Relationship building skills
Can do attitude
Requirement and Attributes:
• Proven previous experience in a customer service role (face to face or in a contact centre).
• Excellent PC & typing skills.
• Excellent written and verbal communication skills.
• Able to work in a team.
• Good attention to detail.
• Flexible to work shifts.
Keywords: Customer Service Advisor, Call Centre Advisor, Customer Services, Customer Service Assistant, Consumer Advice, Customer Service Agent, Customer Service, Inbound Call Centre, Inbound Contact Centre, Contact Centre Advisor, Contact Centre Agent, Call Centre Agent.
Location: London
Salary: £16,000 - £24,000 per annum
Our client is looking to recruit a permanent, full-time Customer Service Advisor to be based in Luton. Starting from £16,000 to £22,000 annually.
Job responsibilities:
You will be Personable, hardworking and have excellent customer service skills.
First point of resolution for all inquiries
Providing members with advice and guidance on next steps and their on-going journey with the organisation.
Developing and maintaining excellent communications with other teams and divisions
Day to day operational functions relating to the contact centre policies and procedures within agreed Service Level Targets
Providing an excellent service to both internal and external customers
Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.
Requirements:
Have excellent customer service skills.
Have excellent communication and listening skills.
Be computer literate.
Relationship building skills
Can do attitude
Requirement and Attributes:
• Proven previous experience in a customer service role (face to face or in a contact centre).
• Excellent PC & typing skills.
• Excellent written and verbal communication skills.
• Able to work in a team.
• Good attention to detail.
• Flexible to work shifts.
Keywords: Customer Service Advisor, Call Centre Advisor, Customer Services, Customer Service Assistant, Consumer Advice, Customer Service Agent, Customer Service, Inbound Call Centre, Inbound Contact Centre, Contact Centre Advisor, Contact Centre Agent, Call Centre Agent.