IT Helpdesk Technician
- Recruiter
- The SmartList
- Location
- Banbury
- Salary
- Competitive
- Posted
- 09 Sep 2016
- Closes
- 07 Oct 2016
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
LOCATION: Banbury, Oxfordshire
JOB TITLE: IT Helpdesk Support Technician
SALARY & BENEFITS: GBPNegotiable DOE
THE HOURS: 37.5 hours per week Monday-Friday
An opportunity has arisen for a IT Helpdesk Support technician to join an established IT team who supports my client, a leading provider of digital dictation and workflow software, used by tens of thousands of professionals to produce accurate documents, quickly and easily. They work with a range of organisations in the healthcare, legal, financial and property sectors and are the number one choice in primary care.
THE ROLE: IT Helpdesk Support Technician
Due to recent success and growth within the business, we are now seeking an additional support technician to join the office based help desk team. Reporting to the help desk supervisor, you will be responsible for assisting the team in resolving technical issues related to the company's commercial software applications and associated products. As part of the role, the successful candidate will???
THE CANDIDATE: This position is a permanent full time position and would ideally suit someone with recent IT Helpdesk experience and ability to provide excellent customer service. You will be able to communicate confidently and clearly on the phone, have a positive attitude, ability to work under pressure to cope with changing priorities and able to work in a logical and structured manner with strong problem solving skills
KEY SKILL & EXPERIENCE
Does this sound like you?...
If the answer is yes please hit the apply now button. You will be forwarded to a short Online Application form to further strengthen your application and we will respond to you in due course.
JOB TITLE: IT Helpdesk Support Technician
SALARY & BENEFITS: GBPNegotiable DOE
THE HOURS: 37.5 hours per week Monday-Friday
An opportunity has arisen for a IT Helpdesk Support technician to join an established IT team who supports my client, a leading provider of digital dictation and workflow software, used by tens of thousands of professionals to produce accurate documents, quickly and easily. They work with a range of organisations in the healthcare, legal, financial and property sectors and are the number one choice in primary care.
THE ROLE: IT Helpdesk Support Technician
Due to recent success and growth within the business, we are now seeking an additional support technician to join the office based help desk team. Reporting to the help desk supervisor, you will be responsible for assisting the team in resolving technical issues related to the company's commercial software applications and associated products. As part of the role, the successful candidate will???
- Manage inbound calls and e-mails in-line with company SLA using remote assistance software.
- Assisting and educating customers in a polite, friendly fashion with the use of product features.
- Complete detailed case notes in the CRM system
- Update the company's knowledge base and produce user guides / videos.
- Develop and maintain detailed technical knowledge of the product portfolio
- Keep up to date with changes in the industry relating to desktop and mobile operating systems.
THE CANDIDATE: This position is a permanent full time position and would ideally suit someone with recent IT Helpdesk experience and ability to provide excellent customer service. You will be able to communicate confidently and clearly on the phone, have a positive attitude, ability to work under pressure to cope with changing priorities and able to work in a logical and structured manner with strong problem solving skills
KEY SKILL & EXPERIENCE
- Previous experience in a IT customer service experience or technical role in B2C and / or B2B (Essential)
- Excellent knowledge of Microsoft Windows client operating systems including in-depth configuration settings and system management (Essential)
- Use and understanding of Remote Assistance software solutions, CRM applications and web based CMS.(Essential)
- IT qualifications advantageous
- Able to work independently or as a team member with minimal supervision
- High levels of communication skills and ability to explain complex issues in simple terms
- Good organisational skills with the ability to prioritise work to meet service needs
- Willing to undertake any necessary training and development that will enhance personal/work performance
Does this sound like you?...
If the answer is yes please hit the apply now button. You will be forwarded to a short Online Application form to further strengthen your application and we will respond to you in due course.