Senior Support Engineer

This is an opportunity to join a company that is expanding fast in the international server appliance market.

The opportunity

A skilled network engineer with pre-sales experience, you like being recognised as an expert and a true professional. You enjoy performing in front of customers and solving their problems

If that's you, this is a chance to put your career on the fast track.

Their engineers help customers in 140 countries - many in the developing world - use their products to improve their networks, make the internet effective where bandwidth is a problem, and improve education for children everywhere.

This company is big enough to pack a punch, but small enough that you can make a difference. The company is ambitious and always striving for Excellence, so expects you to work hard at being the best you can, to care about customers and to take responsibility as if you own the company.

In return, you can expect the company to care about you and soon actually to become an owner. Your workload varies day by day and you interact with colleagues across the company: you're not stuck in a narrow routine of customer ticket handling all day.

There is a strong emphasis on teamwork and personal development. Many engineers have accelerated their career here in the last 15 years. If you are made of the right stuff, you will follow them in building your skills, rapidly improving remuneration for strong performance while you are here and sharply increasing your long-term market value if one day you move on.

The role

Working as part of a busy IT Support Team your primary responsibilities will be:

- Pre-sales support delivering technical expertise to sales prospects, customers and channel partners. Mostly via phone / web / email, support includes architecting technical solutions, technical input at all stages of the sales cycle, supporting sales executives in meetings and running product demonstrations and presentations.

- Advanced post-sales technical support - offering solid 2nd line support immediately and rapidly becoming a 3rd line expert on selected products

There will also be chances to join in a range of projects and influence product development. There is a good chance of opportunities in the medium term to spend time working in the USA or SE Asia. In the long term, there will be chances to evolve your career in a variety of directions.

What they are looking for:
- You must have excellent technical and interpersonal skills in equal measure
- Fluent networking expertise as a result of experience with a wide range of real-world networks
- Expertise with Cisco routers and switches
- Fluent with Linux
- Strong analytical skills and proven solving abilities
- Pre-sales experience
- Fit a team-based entrepreneurial environment

Significant Advantages:
- Fluency in a foreign language, esp. French, Arabic, Portuguese or Spanish
- Expertise in configuring and deploying DNS and DHCP
- Experience with various types of network appliance