Service Desk Analyst
- Recruiter
- BCT Resourcing
- Location
- Guildford, Surrey
- Salary
- 0
- Posted
- 08 Sep 2016
- Closes
- 06 Oct 2016
- Ref
- 1311515
- Sectors
- IT, Business Analysis
- Contract Type
- Contract
- Hours
- Full Time
Position: Service Desk Analyst
Location: Surrey
Job Type: Temporary / Daily Rate Contract, 2 months initially, ASAP Start
Contract Hours: (FT / PT No in hours)
Our company client is a fast growing business who are currently seeking to recruit a dynamic and innovative Service Desk Analyst for their office based in Surrey. This is an excellent opportunity to join a dynamic team whilst offering both career development and business interaction. Please note that full training on internal applications will be provided.
Key duties for this role involve:
* Supporting 1400 users across 26 branches in Europe
* Handling around 500+ calls per month
* 1st level support to the existing desktop build and software installed
* 1st level support to the existing production application environments
* Support of the monthly closedown processes
* Respond to issues with Applications according to locally set SLAs
* Responsible for (staff / equipment)
* Reports to Service Desk Manager
Job requirements:
* Reasonably strong, confident, proactive and positive individual who is an excellent communicator and team player.
* Strong verbal and written communication and interpersonal skills are essential.
* People-orientated and be able to articulate themselves at the "front-end" of the business.
* Strong customer service focus and thrive on working in a customer facing environment.
* Proactive and innovative individual with a good understanding of business necessities.
* Confident, capable and flexible, able to deal with pressure situations and changing priorities to accomplish deadlines and to achieve Service Levels and standards.
* Well organised, self-motivated, a team player and results-orientated with good administrative skills.
* Able to organise work according to priority, to manage and organise documentation and keep up to date records.
* Strong analytical / problem solving skills supported by a proven background in the Helpdesk environment.
* Able to manage own time and allocating it effectively across multiple tasks, giving appropriate priority to business critical issues such as month end processing.
* Must have tenacity to get the job done within the time scheduled.
* Must be flexible in approach and understand that they are part of a support team whose overall goal is the delivery of customer service to an agreed level.
Desirable background and technical abilities:
* 1 years experience in a helpdesk environment
* Microsoft Office 2010
* MS Windows 7
* Lotus Notes 7/8
* Commercial insurance knowledge
* SQL
* IP Networking
* ITIL - qualifications
* User account set-up and administration.
Keywords: Lotus Notes 7/8 SQL ITIL
If you are interested in this position, please forward your details to us.
Location: Surrey
Job Type: Temporary / Daily Rate Contract, 2 months initially, ASAP Start
Contract Hours: (FT / PT No in hours)
Our company client is a fast growing business who are currently seeking to recruit a dynamic and innovative Service Desk Analyst for their office based in Surrey. This is an excellent opportunity to join a dynamic team whilst offering both career development and business interaction. Please note that full training on internal applications will be provided.
Key duties for this role involve:
* Supporting 1400 users across 26 branches in Europe
* Handling around 500+ calls per month
* 1st level support to the existing desktop build and software installed
* 1st level support to the existing production application environments
* Support of the monthly closedown processes
* Respond to issues with Applications according to locally set SLAs
* Responsible for (staff / equipment)
* Reports to Service Desk Manager
Job requirements:
* Reasonably strong, confident, proactive and positive individual who is an excellent communicator and team player.
* Strong verbal and written communication and interpersonal skills are essential.
* People-orientated and be able to articulate themselves at the "front-end" of the business.
* Strong customer service focus and thrive on working in a customer facing environment.
* Proactive and innovative individual with a good understanding of business necessities.
* Confident, capable and flexible, able to deal with pressure situations and changing priorities to accomplish deadlines and to achieve Service Levels and standards.
* Well organised, self-motivated, a team player and results-orientated with good administrative skills.
* Able to organise work according to priority, to manage and organise documentation and keep up to date records.
* Strong analytical / problem solving skills supported by a proven background in the Helpdesk environment.
* Able to manage own time and allocating it effectively across multiple tasks, giving appropriate priority to business critical issues such as month end processing.
* Must have tenacity to get the job done within the time scheduled.
* Must be flexible in approach and understand that they are part of a support team whose overall goal is the delivery of customer service to an agreed level.
Desirable background and technical abilities:
* 1 years experience in a helpdesk environment
* Microsoft Office 2010
* MS Windows 7
* Lotus Notes 7/8
* Commercial insurance knowledge
* SQL
* IP Networking
* ITIL - qualifications
* User account set-up and administration.
Keywords: Lotus Notes 7/8 SQL ITIL
If you are interested in this position, please forward your details to us.