Intermediary Support Adviser

About Us

Williams & Glyn is the new name in Personal, Private, Business and Corporate banking.

We're creating a standalone UK bank for our customers and all our employees to be proud of, focused on driving change in the banking industry. We'll do this by putting the customer at the heart of everything we do, servicing the communities in which we reside with the level of professionalism and friendliness that they expect.

This is a unique opportunity to be part of a new UK bank from the outset, with all the exciting challenges and rewards that will bring.

The Role

We have an exciting opportunity to join a well-established and friendly team in our office in Birmingham as a Sales & Support Officer. This is a full-time, permanent opportunity for a proactive, ambitious individual who is looking for a long term career in a banking industry. The role also offers an excellent reward package, including competitive salary and a generous holiday allowance.

In this role you will provide 'Pre' and 'Post' mortgage application submission support to the RBSIP Telephone Business Development Managers and external Intermediary's, including using web chat.

RBS Intermediary Partners is the dedicated intermediary mortgage business of Rainbow. We are committed to making it as straightforward as possible for advisers of Personal Touch Financial Services (PTFS), Tenet Group, Ingard Financial and Legal & General to do business with us by providing them with a great range of products and excellent service.

Service will be our number one priority. That's why every individual Mortgage Adviser of Personal Touch Financial Services (PTFS), Tenet Group, Ingard Financial and Legal & General has a dedicated Business Development Manager.

In addition, you can also use our dedicated intermediary instant messaging service LiveTALK, manned by our Sales Support team, to get answers to questions about client applications before they are submitted. So if you want to check a rate, packaging requirements or lending criteria you just sign in and you will get an answer quickly. We can send links to documents or web pages via text chat and, at the end of each LiveTALK session, the Adviser can request a transcript of their online conversation. LiveTALK can be accessed from every page of our web site.

About you

Skills and experience relevant for the role are as follows:
*Working within a financial services environment/industry.
*Knowledge of the intermediary and mortgage market.
*Customer service background, including telephony skills.
*Good working knowledge of the mortgage process including Back Office, GMS, Focus 360 and ISIS.
*Proficient in all Microsoft Office applications.
*Working in a regulated environment.
*Excellent administration experience with a good eye to detail.
*Good written and verbal skills with the ability to communicate at all levels.
*Ability to multi-task, work under pressure and manage changing priorities.
*Complies with relevant Group Policies, considers and escalates the adequacy and effectiveness of the business's controls on a regular basis.
*Follows and/or maintains operating procedures which include relevant controls to meet Group and local policy requirements.
*Working as part of a team.
*Relationship management.as part of a team.
*In this role you will provide pre and post mortgage application submission support to the RBSIP Telephone Business Development Managers and external Intermediary's, including using web chat.
*You will need to be subject matter experts on all things pre and post mortgage application processing and have a detailed knowledge of the end to end mortgage sales process.

What you'll get in return

*Upon joining the team, you will receive an attractive reward package plus the opportunity to participate in a bonus scheme linked to helping our customers and the success of the business
*Generous holiday allocation of 25 days plus 8 bank holidays (pro rata for hours worked)
*A flexible reward package designed to benefit you as an individual - including discount vouchers for popular high street stores, discounted protection products such as life assurance and private medical cover, as well as childcare vouchers and other attractive options.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.