Customer Service Advisor

Job Title: Customer Service Advisor

Location: Cheadle, Manchester (SK3 0UX)

We are the largest third-party accident management and claims handling provider in the UK; serving insurers, brokers and fleet operators by providing a wide range of claims handling solutions across the motor, property and legal claims sectors.

Currently looking for a passionate and motivated individual to join the team in the role of Customer Service Advisor; this is an exciting opportunity for someone looking to develop a career in the accident management industry. To be successful you will need to have the drive required to meet and exceed customer expectations, build internal and external relationships and deliver excellent customer service.

Duties and Responsibilities:

• To provide excellent customer service to our Clients
• Negotiating with insurance companies
• Identifying and resolving potential fraud, repudiation and voidance
• Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
• Keeping the policyholder informed both verbally and in writing of the status of the claim
• Carrying out administration on files
• Accurate record keeping to allow effective file review and audit
• Handling telephone and email queries from clients and policyholders
• Handling customer complaints in line with Company guidelines

The ideal candidate will have:

• Previous experience working within a call-centre environment, customer service and/or insurance - advantageous
• Professional and polite telephone manner
• Basic computer literacy and typing skills

Desirable:

• Commercial insurance experience
• A background in customer relations or experience of conflict resolution

What's in it for you?

As an employee you will receive excellent benefits which include:

• A progressive salary architecture whereby your salary increases in line with completion of training modules and processes
• Opportunities for personal development and external training
• Death in service benefit of three times salary from first date of employment for all eligible employees
• Pension via auto enrolment
• Subsidised gym membership
• A generous staff social fund for use on social events and outings, both in and out of the office
• Amazon voucher every year on your birthday
• Free fruit available every day in the office
• Christmas savings scheme for anyone who wishes to have help budgeting for Christmas
• A free eye check each year and contribution towards glasses

How to apply

If you feel you meet the criteria for the role, please click on 'Apply' and complete a short application process