Test Centre Administrator / Invigilator - Permanent & FTC

Job Title: Test Centre Administrator x 2

Location: Cambridge

Hours: Minimum of 21 hours per month Monday to Friday 7:30 am - 4:45pm, Saturday 7:30am - 12:15am. The office will be open one late evening per week 11:00am - 8:15pm.

You will be required to work a variety of days and specific days cannot be specified. We will let you know your work pattern at least 2 to 4 weeks in advance.

Salary: £9.19 per hour

Job Type: 1 x Permanent role and 1 x FTC to cover maternity leave until August 2017

The company is committed to a world that's always learning and to their talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, they are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. They are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires them to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - they create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.

Their Professional Centres (PPCs) are part of an international network of computer-based testing centres which deliver quality examinations in a highly secure environment. The company has a wide range of clients and a comprehensive suite of tests which require a variety of approaches both in test type and method of delivery.

The appointed individual will be responsible for the efficient delivery of tests to candidates. This is achieved by following procedures and guidelines provided by the company, whilst ensuring the highest standards of customer service are maintained at all times. The individual will also be responsible for the continual enhancement of the brand image.

Key Responsibilities:

• Provide a high level of customer service at all times.
• Ensure candidates' needs are met with understanding and respect.
• Understand the testing needs and procedures for every client and have the capability to adjust approach accordingly.
• Ensure all compliance standards relating to the test centre operation and stringent security protocols are adhered to.
• Maintain professional relationships with colleagues and candidates.
• Ensure the integrity and security of tests are maintained and that they are supervised to the required standard.
• Maintain own competencies in all of the systems and procedures - requesting training as necessary.
• Comply with business needs on a day to day basis.
• Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements / testing, as they occur.
• Perform daily test centre opening and closing procedures.

Key Activities

• Ensure equipment is operational and test stations are in working order to deliver testing.
• Review transmission and error logs in locally operating software to ensure correct functionality (including schedule download and results upload processes).
• Review test schedule and ensure the preparation for candidates (including those with special needs) is made.
• Process candidates' sign-in (including verification of candidate identity) according to company and client procedures.
• Explain the test process to candidates and deal with other queries as required.
• Print and provide post-test score reports to candidates as required.
• Schedule appointments for possible call-in and/or walk-in candidates as required.
• Liaise with technical support staff to investigate and resolve technical issues.
• Help to ensure a clean, professional, quiet testing atmosphere in the centre.
• Undertake all accreditations and skills checks as required by the business.
• Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations.
• In the absence of the Test Centre Manager you may be required to Act Up in line with the Company's Acting-Up Policy.

Working Arrangements

• You will be based in one of the test centres.
• Some local travel to other PPC's or temporary locations may be required.
• A flexible approach to working is essential for this position as opening hours and days will vary according to the volume of tests booked.

Essential Experience and Qualifications:

• Experience in a customer focused environment.
• Good face-to-face communication skills.
• Competent in the use of Windows based applications; including Web Mail, Excel, Word and Internet Explorer.
• Ability to work independently and use initiative within organisational guidelines to meet objectives.
• Ability to deal with conflict and work under pressure.
• Desirable Experience & Qualifications
• Experience in a testing environment.

If interested in this role, please click the APPLY button and CHECK YOUR EMAILS for the link to the application portal. Please be aware the company will not be accepting CVs and Cover letters for this role.

Candidates with previous experience and job titles such as; Customer Service Assistant, Test Centre Assistant, Invigilator, Exam Assistant, Examination Invigilator, Customer Support Executive, Receptionist, Customer Service Representative, Customer Service Advisor, Customer Support Adviser, Test Centre Clerk, General Administrator, Administration Clerk may also be considered for this role.