Customer Service Telesales Fundraiser – Telephone Charity Fundraising – Telemarketing (AWDO-C2735)

Customer Services Telesales Fundraiser / Telephone Charity Fundraising Telemarketing Advisor that has great people skills with a polite and professional telephone manner required for a well-established and respected Charity based in Reading, Berkshire.

SALARY: £15,200 per annum (£8.40 per hour) + Great Incentives

WORKING HOURS: 35 Hours per Week, Monday to Thursday 12noon – 8pm, Friday 11am – 7pm

BENEFITS: Holiday Accrued, Individual and Team Incentives, Café on Site, Free Parking Onsite (with a Bus Stop a short walk away)

** No Previous Experience Required **

** Full Training, Coaching and Support Provided **

** Join and Help this Great Charity **

** Multiple Jobs Available **

KEY REQUIREMENTS: Although you do not need previous experience you should have a great telephone manner with the willingness to learn as additional training will be provided. Ideal candidates will come from either a retail or customer focussed environment. Any previous call centre, phone based work experience would be highly desirable.

DOGS: Due to the nature of the organisation there are frequently dogs on site. Therefore you must be comfortable with dogs in the workplace.

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Services Telesales Fundraiser / Telephone Charity Fundraising Telemarketing Advisor that has a confident and professional manner with the ability to build rapport and develop good relationships with each donor.

Working as the Customer Services Telesales Fundraiser / Telephone Charity Fundraising Telemarketing Advisor you will be tasked with calling potential and existing supporters to gain their support and donations.

If you would like to make a difference and have experience within a Retail, Call Centre or other phone based environment then we would like to hear from you!

As a successful candidate you will have an exciting opportunity to work in a growing and fulfilling environment where your efforts will be greatly appreciated by the Charity and the thousands of people they help.

APPLY TODAY

If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties and responsibilities as the Customer Services Telesales Fundraiser / Telephone Charity Fundraising Telemarketing Advisor:

• Making Telefundraising calls to supporters and potential supporters

• Achieving targets on number of contacts, dials, response and value

• Achieving targets on email capture and quality control

• Be the voice of the Charity, and passionately deliver the vision, aim and purpose to the supporters, whilst maintaining a minimum complaint level

• Contribute to the Telefundraising plan and assist the Telefundraising Manager and Team Supervisor on tasks as required

IDEAL CANDIDATE REQUIREMENTS

Customer Services Telesales Fundraiser / Telephone Charity Fundraising Telemarketing Advisor required skills and experience:

• Call Handling experience preferred, although not essential as additional training will be provided

• Confident, with a friendly and professional manner both in person and on the phone

• Create good relationships with each donor on the phone

• Ability to work alone and in a team

• Ability to follow scripts and deliver the Charity’s message in a polite and professional way whilst adhering to fundraising standards

• Target driven and self-motivated

• Previous experience within a Retail, Call Centre or other phone based environment would be desirable

• Eligibility to work in the UK

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

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