Experienced Customer Service Advisor
- Recruiter
- Vacancy Filler Ltd
- Location
- Stoke on Trent, Staffordshire, England
- Salary
- £16000 - £17000 per annum + Excellent Benefits
- Posted
- 06 Sep 2016
- Closes
- 04 Oct 2016
- Ref
- SEP20160417
- Contact
- Vacancy Filler
- Contract Type
- Permanent
- Hours
- Full Time
Experienced Customer Service Advisor
Location: Stoke -on- Trent
Salary: up to £16-17k per annum dependant upon experience
Hours: 40hrs per week
Do you want to work for an award-winning financial services business, with over 360,000 customers?
Do you have a passion for delivering a first-class customer service?
If so, our client would love to hear from you!
Who are they?
Our client is one of the UK's leading, independent insurance brokers. They represent some of the most familiar brand names in the UK insurance market and are experiencing continued expansion. This is your chance to join and play a part in their continued success at their Stoke on Trent site. Fantastic benefits on offer include a contributory pension, holidays which increase with length of service, healthcare plan, product discounts and free parking, on site canteen, on site physiotherapy, Study support for insurance qualifications, critical illness cover, death in service cover, discounts at local and national stores and service providers, bike loan scheme and on site car valeting service.
Their Customer Service Advisors deal with incoming calls from their customers and provide excellent customer service to ensure a first time resolution to their queries.
What are they are looking for:
The Customer Service department offers individuals a lively, fun, and dynamic environment in which to develop their career. To ensure you are an expert on all products and services, you'll go on a comprehensive induction programme and will be supported by your colleagues to help you succeed. You will participate in accredited training programmes, and, if you are not already, you will be given the opportunity to become a qualified insurance practitioner.
To be successful you need to be:
- Experienced in delivering excellent customer service within a call centre environment
- Enthusiastic and passionate about delivering great service
Our client's core business opening hours are; Monday to Thursday - 08:00 to 20:00, Friday - 08:00 to 19:00 and Saturday - 09:00 to 17:30. Therefore the ability to be flexible in working shifts is essential.
How to Apply
If you feel you have the skills and experience required for this role then please click on apply and follow a short application process
The position will suit candidates based in: Stoke-on-Trent, Staffordshire, Newcastle-under-Lyme, Keele, Kidsgrove, Crewe, Leek, Cheadle, Uttoxeter, Stafford, Stone, Newport, Market Drayton, and Stafford, Biddulph, Congleton