Spa Therapists - Cheshire

Spa Therapists, come and work for the award winning luxury spa at Mottram Hall! They have recently been awarded a 4* Bubble rating from The Good Spa Guide and are actively recruiting for part and full time staff to join their expanding team. 

Their spa offers 8 Luxury Treatment rooms including 2 double suites offering therapies to soothe and invigorate the mind and body. Surrounded by parkland, this polished hotel is 7.6 miles from Manchester Airport and 8.6 miles from Capesthorne Hall.

Job Overview

As a Beauty Therapist you’ll help provide a friendly, knowledgeable and professional service offering a wide range of ESPA treatments. You'll consult each client to fully understand their personal needs and be committed to delivering high quality, exceptional treatments. You will also be supporting your Manager to maximise revenue through careful diary management and proactive selling of high quality spa retail products.

You’ll also help to make sure the spa is kept clean and well maintained, and fully compliant with legislative requirements.

What you'll need

• To be passionate about delivering the very best spa experience for your hotel customers and members
• To be smart and well presented
• Previous experience in a similar role, or you could be looking for your first position
• NVQ level 2 or similar level spa related qualification to be fully qualified as a minimum in manicures, pedicures, waxing
• Good standard of numeracy, literacy
• Basic knowledge of Microsoft Office is useful
• Excellent level of spoken and written English
• To be able to work shifts as required that will include weekends and bank holidays

Basic Duties

• To ensure that all clients receive an efficient and a quality service during their treatments.
• To work with the Leisure Manager to ensure every opportunity to increase revenue in the department is taken.
• Offer advice to customers on the product range
• Maintain accurate consultation records.
• Be aware of and operate the hotel cash handling and security procedures.
• Report any defects in equipment, damage or general wear and tear to the Maintenance Department.
• Ensure prompt and polite response to all personal and telephone enquiries as per QDOS/ Company Standards
• To ensure that all payments are processed correctly and logged
• To ensure that stock levels in the department are kept to the required level and to order new stock as and when required in-line with departmental budgets
• Assist in cleaning the department

What you'll get

We offer a fantastic induction for all of our therapists, including information about the whole hotel and not just the Spa so you can confidently talk about the rest of the facilities on offer to your customers.

At QHotels we take training and development of our team seriously, and we believe that it's the responsibility of everyone within our business. 

As such, we ensure that you are trained to ESPA Essential level as soon as possible after you join our team as well as in Jessica manicure, pedicure and Geleration if this is required.

We actively encourage career development within QHotels so for those Therapists looking to become a Supervisor or first time Manager we offer our QED programmes and you’ll find that many of our senior and specialist Managers as well as Directors deliver this coaching and training, so you’ll learn from very experienced colleagues who enjoy sharing their knowledge and passion for hospitality and Spa’s.

We also offer the following benefits:

After 12 months' employment you'll receive a voucher for 2 nights Dinner, Bed & Breakfast for two people in the QHotel of your choice. You'll then continue to receive a voucher each year you're working with us;

PLUS

• The chance to gain ThankQ4 points for going the extra mile and these can be exchanged for high street vouchers, spa treatments, a meal in one of our restaurants....
• Depending on the hotel you work at, you may also be entitled to the following, live-in accommodation, complimentary leisure and golf membership, free parking and of course discount in the spa for treatments and products;
• Recommend a Friend so if you introduce a permanent employee to the team you could receive a bonus after 3 and 6 months;
• Simply Health Cash Plan whereby both yourself and QHotels contribute a monthly amount and you can then get financial help towards unexpected healthcare needs such as dental & optical
• We also work with Busy Bees to offer Childcare Vouchers

This is an exciting opportunity for career development so please apply with full CV as soon as possible