Call Centre Debt Collector - Multiple Roles

This is an exciting opportunity to join the world's market leader in the highly specialised area of probate debt recovery, serving over 80 of the UK's largest creditors.

Their compassionate and compliant approach is award-winning, and there's a reason for that. As probate partners of financial institutions they understand that only they can make the business a success. This is why they like to make sure that their customers are looked after every step of the way. The Company is committed to giving the highest standards of customer service and they achieve this through the on-going development of their colleagues. This is reflected in various awards they have achieved including Investors in People, Treating Customers Fairly, ICM DCA of the year and the Customer Service Excellence award.

To succeed you'll need excellent communication skills, a compassionate and mature approach and be able to work well under pressure. You'll take pride in what you do and really care about providing an exceptional customer experience. In return, they will provide a fantastic working environment, great teamwork and mutual respect, together with the training and development you need to develop progress and make the most of your skills. They will recognise and reward all your efforts and hard work appropriately too.

Key responsibilities:
- Contacting representing parties / customers / solicitors via the telephone with a view to recovering outstanding balances in a sensitive and compassionate manner
- Documenting accounts thoroughly with clarity and transparency
- Achieving internal call quality expectations that are aimed at delivering outstanding customer experience.
- Achieving minimum requirements (M/R) on all key performance indicators
- Complying with government legislation and guidelines laid down by the FCA (Financial Conduct Authority), CSA (Credit Services Association), TCF and the Information Commissioner's Office as well as working within strict company guidelines and that of their clients

Essential skills:
- A compassionate and mature approach
- Excellent communication - call centre / telephony experience preferred
- Ability to make confident decisions
- Ability to establish good working relationships
- To work well under pressure and work with a wide variety of people
- A consistent professional approach to all tasks
- Computer literate

What's in it for you?
- Luxurious office environment in a superb location
- 31 days holidays per year including 8 bank holidays
- Reserved secure car parking spaces available
- Comprehensive benefits and discounts package
- Healthcare Scheme*
- Company pension plan*
- Life Assurance*
- Childcare voucher scheme & Cycle2work scheme*

* Subject to qualifying period.

Working Pattern - 37.5 hours per week based on a shift rota
Monday - Thursday (Alternating 8am-4pm and 12pm-8pm)
Friday (Alternating 8am-3.30pm and 10am-5.30pm)
Saturday (9am-1pm - working one in four Saturdays)