Validation Controller / Fraud Investigator - Insurance Claims

Job Title: Validation Controller

Location: Fort Dunlop, Birmingham

Salary: Up to £20,000 dependent upon experience

Contract: Permanent, Full Time

Hours: Monday to Friday: Between the hours of 9:00am and 20:00pm

Alternate Saturdays: 9:00am - 15:00pm

This is an exciting opportunity to join one of the most dynamic and largest Insurance Brokers in the Midlands, based at Fort Dunlop, Erdington, and Birmingham.

The successful candidate will have proven experience within an insurance/claims role and demonstrate an ease when based in a high paced busy working environment.

Experience of working within the insurance sector is essential. If you consider yourself to be an individual who enjoys working within a team environment for a niche broker please apply today!

Key Requirements:

With fraud and misrepresentation becoming a major challenge for insurers, the company is looking for Insurance specialists who have previously undertaken a customer centric/administration position within the Insurance industry to coordinate and work on complex cases submitted by their policy holders.

The role of a Validation Controller will be a key part in:

• Ensuring all client information that is provided is accurate and up to date.
• Identifying reason behind full payment not being made.
• Investigating potential fraudulent insurance activity on policies.
• Offering protection to customers and clients from the effects of deliberate misrepresentation and non-disclosure, both at point of quote, point of sale and mid-term.
• Contacting external insurers or approved professionals within a timely manner to ensure clients receive exceptional customer service.
• Providing advice and guidance to policy holders on insurer process and procedure.
• Adhering to legal requirements, industry regulations and customer quality standards as determined by the company.

This is both a technical and operational focused position, requiring an individual to drive ownership and accountability throughout all stages of the validation of documentation process.

The role advocates first call resolution, customer ownership and delivers solutions that are constantly reducing the time taken to validate policies.

Key Requirements:

The ideal candidate will have proven experience in working to tight deadlines and established departmental targets. In addition, the individual will gain an opportunity to improve processes, protect the business, their customers, and maintain existing relationships with external insurers.

You will need to be educated to A level or equivalent and a CII qualification would be a distinct advantage. Candidates will need to be eligible to both live and work in the UK without the need for sponsorship or relocation packages as the company will not be providing either.

Please click APPLY to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Claim Handler, Customer Claims Executive, Claims Account Manager, Trainee Claims Handler, Junior Claims Handler, Claims Customer Service, Insurance Claims, Fraudulent Claims Handler, Insurance Fraud, Fraud Claims Handler, Motor Claims Handler, Case Handler, Claims Assistant, Legal Claims Handler, Customer Claims Handler, Claims Technician, Validations, Policy Administrator, Fraud Investigator, Validations Controller, Fraud Prevention Officer, Validations Specialist, Document Specialist, Claims Investigator may also be considered for this role.