Customer Support Specialist

Our client has an exciting opportunity for a Customer Support Specialist – Call Centre to join the team based in Manchester. You will be on a full time permanent contract, with a highly competitive salary of £16,000 per annum.

Job responsibilities as their Customer Support Specialist

- Making Calls arranging Service Installations with our engineers throughout the UK

- Dealing with customer enquiries via email and over the telephone.

- Booking appointments into internal booking system.

- Updating customer details on internal databases.

- Daily, Weekly Reporting to Customers and Management.

- Multi-task and prioritise conflicting deadlines and workloads.

- Maintaining (SLA) Service Level Agreements.

- Demonstrate the ability to quickly learn, understand and perform a variety of new tasks.

- Show attention to detail, following set procedures and processes.

- Dealing with all associated administration.

Requirements & Attributes needed to become their Customer Support Specialist

- Previous experience in Customer Service within an office environment

- Customer service orientated

- Excellent communication and listening skills

- Ability to manage own work load effectively prioritising and multi-tasking

- Must be confident and courteous on the telephone and be able communicate effectively

- The ability to remain calm under pressure at all times

- Be computer literate.

- Relationship building skills

- Can do attitude

- With a proactive approach to problem solving, have a positive attitude towards things.

- Good attention to detail.

The Customer Support Specialist role entitles you to

- Working Hours – 9am to 5.30pm (5pm finish on a Friday)

- 20 days holiday + 8 Bank Holidays

- 45Min Lunch break

- Working in a Team of 6

- Free onsite Parking

If you feel you are the right candidate for the role as our Customer Support Specialist then please click ‘apply’ now!