IT Support Technician
- Recruiter
- BCT Resourcing
- Location
- Westby, Preston, Lancashire
- Salary
- £15,000 - £20,000 per annum
- Posted
- 26 Aug 2016
- Closes
- 23 Sep 2016
- Ref
- 1306747
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Our client is currently expanding it IT department to meet current requirements.
They run state of the art hardware for CG Artists, animators and compositors, while also managing a render farm and want an IT Support Technician who can be proactive, solve problems and support all departments with a range of queries, and IT infrastructure maintenance.
Key Responsibilities:
1st/2nd line support - troubleshoot desktops & servers for any issues, troubleshoot network issues, troubleshoot end user equipment
Take ownership of faults & manage in a logical/methodical manner, follow up the status and communicate progress in a timely manner
Escalate unresolved cases to the IT Manager, suppliers & vendors
Create/disable user accounts and mailboxes, reset passwords, create groups, and assign permissions
Contribute to Infrastructure upgrades – new software rollout, hardware refresh, network equipment upgrade
Knowledge of network layout/configuration in the office, including external VPN links to troubleshoot internal & external connectivity issues
Essential Skills:
1+ years’ experience in a similar role
Excellent communication skills, organisational skills, and issue ownership
Knowledge of:
Helpdesk ticketing systems
Windows 7, 10 & Server 2012R2
Active Directory and Group Policies
Microsoft WDS, imaging process, client/server patching with WSUS
LAN, TCP/IP, DHCP, DNS, Routing, SSL VPN
Desirable Skills:
CompTIA A+, Network+, Microsoft MCSA or MCSE
Knowledge of network & systems monitoring tools/procedures
MS Office 365
An understanding of the technical needs of CG projects (animation productions, visual effects pipelines and tools)
Experience with 3D render farms
To be considered for this role, please apply today.
They run state of the art hardware for CG Artists, animators and compositors, while also managing a render farm and want an IT Support Technician who can be proactive, solve problems and support all departments with a range of queries, and IT infrastructure maintenance.
Key Responsibilities:
1st/2nd line support - troubleshoot desktops & servers for any issues, troubleshoot network issues, troubleshoot end user equipment
Take ownership of faults & manage in a logical/methodical manner, follow up the status and communicate progress in a timely manner
Escalate unresolved cases to the IT Manager, suppliers & vendors
Create/disable user accounts and mailboxes, reset passwords, create groups, and assign permissions
Contribute to Infrastructure upgrades – new software rollout, hardware refresh, network equipment upgrade
Knowledge of network layout/configuration in the office, including external VPN links to troubleshoot internal & external connectivity issues
Essential Skills:
1+ years’ experience in a similar role
Excellent communication skills, organisational skills, and issue ownership
Knowledge of:
Helpdesk ticketing systems
Windows 7, 10 & Server 2012R2
Active Directory and Group Policies
Microsoft WDS, imaging process, client/server patching with WSUS
LAN, TCP/IP, DHCP, DNS, Routing, SSL VPN
Desirable Skills:
CompTIA A+, Network+, Microsoft MCSA or MCSE
Knowledge of network & systems monitoring tools/procedures
MS Office 365
An understanding of the technical needs of CG projects (animation productions, visual effects pipelines and tools)
Experience with 3D render farms
To be considered for this role, please apply today.