German Speaking Customer Services Advisor - 8033OO

FRENCH SELECTION UK
German Speaking Customer Services Advisor
Team, German, Customer Service, Call Centre, Advisor, Support, Administration, Helpdesk, Process Orders, Psychology, Test, Software
Salary: £18-20k pa + benefits
Location: Oxford
Based at a commutable distance from:
Witney, Bicester, Aylesbury, Swindon, Chieveley, Banbury, Reading, High Wycombe, Buckingham, Bourton on the Water, Cirencester
Ref: 8033OO

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Please visit the French Selection UK website, vacancies section, search job reference: 8033OO
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a leading provider of software intended for Human Resources.

Main duties:
To support the team and company by managing customer queries on a day-to-day basis and ensure excellent customer service and support.

The Role:
- Assist the sales process within customer support
- Ensure a high standard of customer service at all times to internal and external customers
- Build and maintain customer relationships while ensuring the database is continually kept up to date
- Understand the product and client requirements to provide a tailor-made service
- Inform the Business Development Manager of any implementation ideas to enhance productivity
- Provide inbound and outbound customer support
- Respond to customer queries efficiently by fax, e-mail or letter
- Support and handle dispatch or return transactions
- Additional Ad Hoc duties may be spontaneously required

The Candidate:
- Fluent in English and German (written and spoken)
- Previous experience in a similar role and call centre environment - essential
- Ability to work comfortably as part of a team
- Excellent communication skills (spoken and written)
- Able to organise own workload
- Keen eye for detail
- IT Literate

French Selection UK - The leading recruitment consultancy specializing in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.