Sales Support Coordinator - Global Publishing & Learning Brand

Sales Support Coordinator - Global Publishing & Learning Brand
Oxford
Excellent Salary + Full Company Benefits
 
We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. 

The demand for knowledge and learning has never been greater, and we are at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organisations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers.

The Sales Support Coordinator Opportunity:

As part of our Global Sales Support team, you’ll have a wide-ranging brief. For a start, you’ll deal with system processing for new and renewal customers of our online products. It’ll see you research customer databases, analyse holdings, ensure quotes are calculated correctly and produce system invoicing for fee payment.

The role will also involve you in customer care and support, so you’ll draw on your analytical skills to resolve customers’ technical problems or online access issues. As their first point of contact, they’ll depend on you to solve the issues you can and pass up any that prove too complex. Additionally, you’ll be managing the renewal process for your own portfolio of overseas accounts.

Required Skills:
 
A graduate or equivalent, you’ll have experience in customer service, support or order fulfilment. You’ll be very comfortable working with systems – even new ones – and bring us some knowledge of order entry or customer management systems. It would be ideal if you have a publishing background, but your resourcefulness, adaptability, initiative and attention to detail will be more important.

The Rewards:

We work collaboratively across the globe, enjoy what we do and have opportunities to develop throughout our careers. Which means you can look forward to a competitive salary, and benefits including a defined contribution pension scheme and 25 days’ holiday. Our people have always been valued.

The closing date for this application is the 22nd September 2016.

You may have worked in the following capacities:
Bi-Lingual Sales Support Executive, Online Customer Service Executive, Client Care Representative, Bi-Lingual Sales Support Administrator, Technical Support Advisor, Customer Care Agent, Sales Administrator.

Interested? Just Apply Below...

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