Contact Centre Administrator Opportunities (Call Centre) BLUC40359

Contact Centre Administrator Opportunities (Call Centre) BLUC40359
Liverpool

Starting salary £17,000 per annum with opportunity for progression and performance related bonus
Permanent

Over the past four years, our client’s business has grown from strength-to-strength aided by the fantastic talent of their employee partners. So, to help them grow, they are on the look-out for more ambitious professionals who will contribute to drive the business forward in an exciting time of growth and transformation.

They are looking to appoint experienced Administrators to join their Contact Centre to become the first point of contact for stakeholders providing a premier service; ensuring that all cases are handled with maximum efficiency and to ensuring the delivery of a first class service to all their customers.

The successful candidates will be educated to GCSE Level (or equivalent) in Maths and English at Grace C or above.  With previous experience of working in a Contact Centre environment, you will have excellent administrative and customer service skills and will have experience of working to SLAs.

A basic financial awareness, with experience of working within a financial services organisation, is also essential.

Good communication skills are important and you should also possess strong analytical skills.  It is essential that you are a strong team player as you will be contributing to the achievement of team objectives and productivity targets and helping to identify and implement process improvements to enhance customer service.

So, if you are passionate about delivering the best service to customers and are a team player who can work to strict service levels and targets, this could be the role for you!

In return for your passion, commitment and hard work our client offers a generous package which includes a competitive salary, excellent holiday allowance, pension scheme, bonus scheme, Dividend Payment annual profit share (based on company performance), life assurance, childcare vouchers and an employee discount scheme.  They also offer a fantastic working environment and a genuine commitment to your personal and professional development.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.