Customer Service Advisor
- Recruiter
- Training 2000 Ltd
- Location
- Nelson, Lancashire
- Salary
- £15,763 per annum
- Posted
- 18 Aug 2016
- Closes
- 02 Sep 2016
- Ref
- 16782
- Sectors
- Admin, Secretarial & PA, Customer Service & Call Centre, Customer Service Advisor, Helpdesk, Sales Support, Sales
- Contract Type
- Temporary
- Hours
- Full Time
Training 2000 is a charitable trust set up by a consortium of Lancashire businesses and is now one of the largest Group Training Associations in England, with over 50 years' experience of delivering high quality work-based learning and training programmes to industry and individuals. We have grown to more than 250 staff and 6 centres across the North West and other areas of the UK, working with national employers across a wide range of sectors, whilst maintaining local support.
An important vacancy has arisen in the Company’s Shared Services operation for a Customer Service Advisor on a 6 month fixed term contract based at Nelson.
About the role:
The core responsibility for the customer service advisor will be the professional management and resolution of all incoming customer calls, portraying a professional, responsible and positive company image at all times. The customer service advisor will be competent in handling varied transactions of administrative workloads and be flexible in their approach to work.
The successful candidate will be able to work on a self-directed basis, but also operate as part of a shared services team, demonstrating both the ability to work under pressure whilst providing a highly responsive customer service.
All training and development will be provided alongside a robust induction programme.
Terms and Conditions:
This is a full time, 6 month fixed term contract which offers an attractive benefits package including, free on-site parking, childcare vouchers, free life insurance, company pension scheme and access to the company’s healthcare scheme, subject to qualification periods.
Appointments are subject to the receipt of a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS; formally the CRB), or a check via the Update Service on a relevant enhanced disclosure. Further information can be obtained from www.gov.co.uk.
Committed to Equality of Opportunity and Access for All
Training 2000 is committed to safeguarding and promoting the welfare of learners and expects all staff, sub-contractors, visitors, employers and other learners to share this commitment