HR Systems Administrator

HR Systems Administrator (12 month Fixed Term Contract)

The role
The HR Systems Administrator will provide second line support to colleagues and managers on all areas of systems administration. You will undertake system testing as required for all system patches, fixes and upgrades.

Key accountabilities:
* Provide second line system support and resolution working with application supplier support and RBS Technical Support
* Perform system testing of fix releases and upgrades
* Add/amend/delete/apply user access including new users, security profiles and maintain position management
* Update/amend knowledge database in Service Cloud e.g. update HR intranet content
* Administer scheduled and ad-hoc system processes
* Support HR Systems Analysts in the development of HR system modules
* Record details of each activity on Service Cloud to enable the effective ongoing management of queries, including scanning paperwork correctly to employee records
* Collect, collate and summarise information or data as requested, ensuring completeness and accuracy, and provide it to others for use in decision-making
* Keep up to date with HR systems upgrades and developments to maintain competence in role
* Provide great customer service and support to maximise colleague/customer satisfaction
* Operate consistently within the relevant procedures and performance standards
* Plan and prioritise work, check own work and that of others as required for accuracy and completeness
* Work as a team member demonstrating a clear understanding of team objectives, supporting peers and working together to achieve deadlines and clear workload
* Maintain knowledge of regulatory and legal requirements relevant to the role. Support and promote compliance with those requirements within the role and the business
* Advise within the operational risk appetite of the business taking into account reputational risk
* Comply with relevant Group policies, testing and certifying (or considers and escalates) the adequacy and effectiveness of the business controls on a regular basis

About you
* Experience of HR system administration, maintenance and support
* Good understanding of HR system hierarchies
* Proven evidence of accurate data management and integrity
* Strong customer service skills - able to analyse issues and interact with a range of customers to resolve issues swiftly
* Be resilient and able to prioritise a busy and varied workload
* The ability to develop expertise in emerging application functionality
* Excellent communication skills including written and verbal
* Excellent planning and organising skills and the ability to prioritise a busy and varied workload
* Confidence in dealing with people at all levels be they colleagues, managers or external suppliers
* An eye for detail with a methodical approach to problem solving
* Resilience and tenacity to see things through to conclusion
* Initiative and drive to identify 'better ways' of working to improve efficiency
* Microsoft User - Word, Excel, Powerpoint and Outlook

What you'll get in return
* Upon joining the team you will receive an attractive reward package plus the opportunity to participate in a bonus scheme linked to helping our customers and the success of the business
* Your pay in Williams & Glyn will be made up of two different elements: Your salary and benefit allowance of 12%
* Generous holiday allocation of 25 days per year plus bank holidays (pro rata for hours worked)
* A flexible reward package designed to benefit you as an individual - our benefits programme is designed to help you get the most from your monthly and pay and offers you a range of benefits.

About Us
Williams & Glyn is the new name in Personal, Private, Business and Commercial banking.

Launching formally into the marketplace in 2017, we will be a UK bank, focused on driving change in the banking industry. We'll do this by putting the customer at the heart of everything we do, servicing the communities in which we reside with the level of professionalism and friendliness that they expect. We're creating a bank for our customers and all our employees to be proud of.

This is a unique opportunity to be part of a new UK bank from the outset, with all the exciting challenges and rewards that the journey will bring.

This role will be assessed against the Williams & Glyn competency framework for band 5 roles in the Technical Specialist job family. These are:
* I am a proud advocate of Williams & Glyn
* I listen and challenge to make things better
* I make well-informed decisions
* I take accountability

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre- employment screening. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.