Technical Support Engineer

Technical Support Engineer
Derby, Derbyshire (with travel to customer sites)
£20,000

Our client specialises in providing data centre, cloud, connectivity and voice solutions. Due to continuous growth, an excellent opportunity has arisen for a Technical Support Engineer to join their team. 

If you’re a hands-on IT professional looking to take your next step, this is a brilliant opportunity to develop your career with a progressive business. 

From day one, you will be challenged to learn, grow and progress within a supportive and friendly environment. You’ll receive plenty of training to enhance your technical skills and ensure that you realise your full potential. 

As a Technical Support Engineer, you’ll be tasked with providing a high quality helpdesk service to users. 

Based in our client’s data centre, you’ll swiftly resolve a range of technical and application related issues, both over the phone and in person.  

You’ll monitor and maintain computer systems and networks, as well as supporting the roll-out of new applications. Additionally, you’ll provide database access and support to customers.

As part of your role, you’ll be required to travel to customer sites and provide out-of-hours emergency support. 

Your other duties will involve: 

- Troubleshooting system and network problems 
- Checking network status and equipment at customer sites
- Documenting support and system activities

Interested? To be considered, you must have: 

- Experience of working on a helpdesk
- A track record of supporting hardware, such as printers, PCs, laptops and servers
- Strong working knowledge of the MS Office suite, Windows XP, 7, 2003 and 2008
- A full driving licence 

As a Technical Support Engineer, you must have excellent communication, multi-tasking and problem solving skills, as well as a ‘can do’ attitude and a logical approach.

A Microsoft certification would be beneficial to your application, as would Citrix, Cisco or Juniper experience or qualifications. Experience of the following would also be advantageous: VMware ESX server, Linux, or working in a data centre environment. 

To apply for the role of Technical Support Engineer, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Technical Support Engineer, IT Support Engineer, Technical Support Analyst, Helpdesk Support Technician, IT Helpdesk Analyst, Service Desk Technician, IT Support.