Specialist Vehicle Adviser / Sales Advisor - Insurance

Job Title: Specialist Vehicle Insurance Advisor

Location: Fort Dunlop, Birmingham

Salary: £18,000 basic plus OTE up to £22,000 - £24,000pa

Hours:

Monday to Friday: 9:00am - 17:00pm

Alternate Saturdays: 9:00am - 15:00pm

This is an exciting opportunity to join one of the most dynamic and largest Insurance Brokers in the Midlands, based at Fort Dunlop, Erdington, and Birmingham.

They are currently looking to fill a number of vacancies within their Specialist Vehicle department, to join their expanding business.

The successful candidate will have proven experience within an insurance sales/call centre role and demonstrates an ease when based in a high paced busy working environment.

Experience of working within the insurance sector would be desirable. If you consider yourself to be an individual who enjoys working within a team environment for a niche broker please apply today!

The Role:

• To accurately collate, update and maintain information provided by new and existing clients over the telephone in order to convert, maintain or retain our Specialist Vehicles business.
• To hit the minimum individual targets as set by the Department Manager, and to meet the required standards of Company Policy and Procedures, FCA Standards and Industries Best Practice.

Key Responsibilities:

• To ensure new business insurance enquiries are received by telephone and all relevant information required is obtained and communicated whist adhering to FCA regulatory requirements, Credit Card Payment Industry Standards and the Data Protection Act
• Follow a set sales structure to confirm the needs and demands of the customer and sell both core and additional products, must follow a completion of a task of "fact finding" exercise to identify customers' demands and needs
• To follow relevant call transcripts as determined by Company standards and FCA guidelines
• Attention to detail and accuracy of data collaboration are imperative to this role; all sales employees are quality assurance monitored to ensure above standard results are achieved
• New business quotations are based upon the answers and information verbally elicited from customers
• Correct use of the information provided will determine which insurers will provide the most competitive rates for the client's needs
• Obtain information using quotation system, rating guides or by referral to insurers. Communicate quotations advising the most appropriate to ensure we meet the client's needs
• To issue policy documents
• To update client's personal details via OGI and SSP systems.
• Responsible for up to date maintenance of individual diary system
• Support the Specialist Vehicle and Underwriting Manager to ensure that departmental budgeted income targets are exceeded

The Candidate:

Education:

• Minimum 5 GCSE's grade A to D; or equivalent combination of education and relevant experience.

Experience:

• At least 2 years previous Sales experience preferable, Industry experience is not essential.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; Customer Services Executive, Customer Service Representative, Customer Support, Insurance Customer Service, Client Service, Customer Service Executive, Insurance Advisor, Customer Services, Insurance Adviser, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Insurance Customer Services, Customer Service Representative, Customer Advisor, Insurance Broker, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will be considered for this role.