Financial Services Administrator

Company Overview

DTCC has been providing services to promote the stability and certainty of global financial markets for over 40 years. We honor and recognize the leaders, events and initiatives that helped form DTCC and establish its global reputation for excellence.

DTCC, through its subsidiaries, advances industry-leading solutions that help secure and shape the future growth and development of the global financial marketplace.

As a global financial services leader, we proactively develop solutions to secure today’s marketplace, while shaping the future of our industry. We promise to stand at the forefront of innovation to mitigate risk, create market efficiencies and reduce costs.

The DTCC Group consists of Avox, and Clarient, with offices in New York, Florida, New Jersey and Wrexham.

Job Description

Position Summary

The Administrator completes routine and complex transactions with supervision referring the most complex and risk related transactions to management. Interacts with customers to assess problems and gather information that must be escalated.  Have an understanding of the operational procedures and systems but will be expected to undergo training to keep up the pace with changes and to develop subject matter knowledge.

Primary Responsibilities

• With supervision, process routine and complex transactions.

• Contacts Clients both verbally and written.

• Responsible for conducting, reviewing, analysing, resolving and escalating the results of any manual screenings conducted by the department.

• Undertakes training of more junior team members when required.

• Performs miscellaneous job related duties as needed.

• Is aware of own performance and strives to meet quality and productivity targets.

• Ensures high customer satisfaction throughout the process.

• Responsible for supporting the department adherence of policies and procedures.

• Refers the most complex problems to Team Manager or Leader as appropriate.

Essential Knowledge & Skills Required

• Customer services experience or equivalent combination of education and experience from which comparable knowledge can be acquired.

• Ability to gather and analyse data from a variety of different sources and use that information for problem-solving.

• Ability to develop strong knowledge of processes.

• Excellent Customer Service skills.

• Effective Time Management skills.

• Demonstrates excellent Interpersonal skills.

• Confident, professional phone manner, able to quickly build a rapport with Clients over the telephone.

• Attention to detail and accuracy.

• Skill in the use of personal computers and related software applications.

• Ability to communicate effectively both verbally and written, articulate and confident.

• Professional in both attitude and appearance.

• Ability to work on own initiative and as part of a team.

• Adaptable to change 

Hours:- Monday to Friday - 9am to 5pm

Salary: - £16,175