Continuous Improvement Coordinator

Continuous Improvement Coordinator

Location: Bournemouth

Salary: £24,000 to £30,000 Depending on experience

Start Date: ASAP

Duration: Permanent

Continuous Improvement Coordinator Role:

The successful Continuous Improvement Coordinator will be responsible for supporting the business by helping to achieve the changes needed to maintain business as usual and to react efficiently to threats and opportunities that arise. The Change Team as a whole work to achieve efficient and sustainable change, and the ideal candidate will be experienced in analysing processes, gathering requirements, coordinating multi-faceted projects and liaising directly to internal and external stakeholders to achieve objectives in a timely manner. Experience of operating within the 'Agile' and 'Waterfall' methodologies would also be desirable. This is an involved role that will see the successful candidates involved in the full process change lifecycle.

Continuous Improvement Coordinator Summary of main duties and responsibilities:

• Work closely with all areas of the business to identify the changes required to maintain business as usual activities OR to react efficiently to threats and opportunities that arise from within or externally to the business.
• Identify the impact of new product launches, key projects or enforced technology changes on the business and take the appropriate actions required to ensure smooth introduction.
• Analyse processes, system functionality, customer correspondence, training requirements, resource availability etc to establish what actions are required to achieve cost effective and sustainable change
• Identify interdependencies between departments and/or processes and work closely with peers to introduce these.
• Compile and present detailed project plans in predefined format and in a timely manner
• Complete all project documentation to agreed quality standards and obtain all prerequisite sign-off's in line with predefined timelines.
• Build and coordinate project teams to achieve change. Including achieving buy in across the organisation, timely requirements gathering and ensuring that key tasks are completed in a timely manner and to budget.
• Keep all stakeholders informed adequately as to the progress of all projects
• Deliver business improvement projects to agreed quality and lines, ensuring key stakeholders are engaged and involved at all relevant stages.
• Coordinate and facilitate the roll out of new processes, including documentation and UAT processes

Continuous Improvement Coordinator Skills Knowledge & Experience:

• 1 to 3 years of experience in a process improvement role within operations / finance
• Experience of testing processes and system based functionality

• A proven track record of quality process improvement
• An aptitude for process analysis, modelling and review
• Experience of defining, documenting and validating business requirements
• Experience of facilitating and supporting business change and to influence others across the business of the need to change
• Experience in the design, preparation and delivery of facilitated workshops, applying a range of tools and techniques
• Experience in the use of modelling tools (such as Visio, or similar)
• Knowledge of project planning and project management methodologies
• The ability and enthusiasm to develop the process and procedures improvement skill set
• Excellent relationship development skills, with the ability to balance work and interaction with internal stakeholders, key suppliers and industry contacts.
• A demonstrable record of applying best practice and a customer centred approach

Who we are:

iSupplyEnergy is a dynamic and vibrant energy company. The business has grown rapidly since launch in 2012 and is now established as a genuine alternative to the 'Big 6' energy suppliers, focusing on providing the best possible prices and an online self-serve platform that puts customers in control.

What we offer:

• Salary £24,000 - £30,000 DOE
• Fantastic working environment in offices with sea views in central Bournemouth
• 30 days holiday (inclusive of 8 bank / public holidays)
• Pension Contribution Plan
• Employee Assistance Programme
• Childcare Vouchers
• Salary Sacrifice Parking option
• Free hot and cold drinks and fruit bowls replenished daily

For our Continuous Improvement Coordinator role, we have chosen a really straightforward 2 step interview process.

The first stage is a simple video interview. It's a few really simple questions about you and your experience - and the questions are a maximum of 1 - 2 minutes each. From clicking the link to clicking submit, it should take you no more than 10 - 15 minutes.

This has replaced the telephone interview stage previously used, as it gives YOU as a candidate the freedom to answer the questions whenever and wherever you want to, totally at your leisure. For us, it brings your skills and attributes alive, really gives you the opportunity to demonstrate why you're ideal for the job, and a chance for us to see those communication skills in 'real-time'.

Once we have received the application, we will view them and benchmark them against our scoring criteria. If you pass this stage, we'll be straight on the phone to bring you in for a face to face interview, and then hopefully make you an offer!