Telephone Advisor

An exciting opportunity has arisen for a Telephone Advisor to join Alliance Surgical based in Birmingham.

Alliance Surgical has a membership of approximately 1500 Senior NHS Consultants and is the largest independent group of its kind. It is fast paced, dynamic organisation, ranked amongst the fastest growing companies in Britain in 2009 and again in 2010. The company delivers specialist care to private and NHS patients throughout the UK and is an influential force in UK Healthcare. 

As a Telephone Advisor, your duties will include:

• To liaise with patients’ insurers to ensure further treatment is authorised within the terms and conditions of their policy- rearranging if necessary and obtaining any further information that is required to facilitate authorisation.
• To make outbound calls to patients / secretaries / consultants following their initial consultation to ensure it went ahead and to ensure as to whether any further treatments are required.
• To drive the company’s daily invoicing total through liaising daily with secretaries and consultants regarding treatment and general queries surrounding their patients, building and maintain relationships where necessary.
•  To be responsible for all incoming e-mails to the team inbox on a dedicated day and action them accordingly.
• Act on any correspondence received into your personal inbox from consultants / secretaries insurers effectively and efficiently.
• Maintain the CRM database, ensuring it is updated accurately at all times.
• Answer all inbound calls to the main Alliance Surgical telephone number and deal or distribute them accordingly.

An ideal Telephone Advisor will hold the following skills and experiences:

• Demonstrative customer service experience or experience of working in a similar role
• Previous experience within the private healthcare sector is preferred
• Confident telephone manner and excellent interpersonal skills
• Excellent attention to detail and accuracy
• Proven ability to deliver high levels of productivity, whilst working to tight deadlines
• Flexible approach to working hours in order to meet business needs and requirements.

In return, you will receive a salary of £19,000 pro rata.

For an opportunity to join this expanding company please submit your CV online.

NO AGENCIES PLEASE

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