Sales Manager

Our client is looking for a Sales Office Manager in Leeds.  Based at the Garforth, Leeds Head Office, our client is a leading Musical Merchandise, Instrument Amplification and Pro Audio Equipment wholesaler and are currently recruiting.  If you would like to become their Sales Office Manager in Leeds, please apply now.

Reporting to Director level, the successful candidate will have Business to Business sales management experience along with a successful background in telesales and telemarketing.

Growing the department’s distance sales activity is a primary goal.

We seek a motivational team leader able to inspire, guide and train in a busy sales office environment - and the ability to problem solve, delegate, develop trade relations and grow sales whilst maintaining high levels of pre-sale and after-sales customer care.

A good education, attention to detail, and comprehensive Microsoft Office ability including excellent IT skills (ERP and CRM desirably) are required.

Industry knowledge and experience of musical instruments and/or PA equipment would be an advantage, although the successful candidate will receive training.

Main Roles and Responsibilities:

• Ensure the smooth problem and error free running of the sales office
• Contributing to developing and improving policies and procedures and ensuring existing policies and procedures are followed
• Achieving and striving to surpass all sales targets set
• Manage and train the sales office staff in all required areas
• Instigate, cultivate, guide and monitor sales and marketing focused activity
• Develop proactive telesales activity and practices
• Encourage and foster positive trade relationships
• Work closely in cooperation with the Area Sales Managers to ensure customer care, efficiency, effectiveness and to meet common goals
• Work closely in cooperation with staff members from other departments to ensure customer care, efficiency, effectiveness and to meet common goals
• Ensure high levels of customer care are met by all sales office staff, both presales and after sales
• Helping prospective customers and new trade customers with their enquiries and application process
• Preparation and prompt presentation of Director requested reports and documents
• Oversee the management of filing systems and other office admin responsibilities
• Continue to help develop and implement new and improving administrative systems
• Organise training, conversational and motivational staff meetings highlighting and coordinating objectives and goals
• Overseeing the recruitment of new staff, personally providing induction and training or ensuring its provision
• Take responsibility for, deal with, or oversee customer complaints
• Ensure adequate staff levels to cover for absences and peaks in workload
• Manage staff performance and discipline
• Delegate workload and manage output

Induction:

• An established induction process commences on the first day of employment.