Application Support Manager
- Recruiter
- BCT Resourcing
- Location
- Brighton, East Sussex
- Salary
- £65,000 - £75,000 per annum
- Posted
- 10 Jul 2016
- Closes
- 07 Aug 2016
- Ref
- 1287211
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Position: Application Support Manager
Location: Brighton, East Sussex
Salary: £65000 - £75000 per annum
* To manage the application support team, covering all aspects of business application support.
* Problem Management - ownership of investigation into root cause of incidents and co-ordination with technical teams to identify required changes.
* The Application Support Manager will have a proven background in managing a team of application support analysts, DBA's and developers, including work assignment and resource management
* To impact assess and plan delivery for new work tasks for system enhancements, integrations, and upgrades, including supervision of projects being delivered by members of the application support team.
* Ensure the Application support team delivers a professional, high performing support service
* To manage the day-to-day relationship with 3rd party suppliers of development resource ensuring that they meet assigned work task deadlines, costs and quality
* To ensure that detailed documentation is produced and maintained for all IT systems and interfaces
Experience
* Experience in supporting applications in a .Net Environment and other development frameworks
* Knowledge of project management processes and techniques
* Relevant IT qualifications or training
* Experience of developing and managing development of back office, web based systems
* At least 3 year's experience of managing an application support team within a medium to large organisation
* Management of 3rd party suppliers of development resource
* Demonstrated knowledge and application of software development life cycle techniques
* Leading teams that support or deliver critical and highly available systems
Skills
* Experience with .Net and VB (3&6), C#, Java and IIS languages
* Experience with Sybase and SQL Server databases
* Experience with Desktop and web based systems
* Proven stakeholder/relationship management skills
* Strong monitoring and reporting skills
If you feel you have the relevant experience and credentials for this role, then please simply send your CV by hitting APPLY NOW!
Location: Brighton, East Sussex
Salary: £65000 - £75000 per annum
* To manage the application support team, covering all aspects of business application support.
* Problem Management - ownership of investigation into root cause of incidents and co-ordination with technical teams to identify required changes.
* The Application Support Manager will have a proven background in managing a team of application support analysts, DBA's and developers, including work assignment and resource management
* To impact assess and plan delivery for new work tasks for system enhancements, integrations, and upgrades, including supervision of projects being delivered by members of the application support team.
* Ensure the Application support team delivers a professional, high performing support service
* To manage the day-to-day relationship with 3rd party suppliers of development resource ensuring that they meet assigned work task deadlines, costs and quality
* To ensure that detailed documentation is produced and maintained for all IT systems and interfaces
Experience
* Experience in supporting applications in a .Net Environment and other development frameworks
* Knowledge of project management processes and techniques
* Relevant IT qualifications or training
* Experience of developing and managing development of back office, web based systems
* At least 3 year's experience of managing an application support team within a medium to large organisation
* Management of 3rd party suppliers of development resource
* Demonstrated knowledge and application of software development life cycle techniques
* Leading teams that support or deliver critical and highly available systems
Skills
* Experience with .Net and VB (3&6), C#, Java and IIS languages
* Experience with Sybase and SQL Server databases
* Experience with Desktop and web based systems
* Proven stakeholder/relationship management skills
* Strong monitoring and reporting skills
If you feel you have the relevant experience and credentials for this role, then please simply send your CV by hitting APPLY NOW!