Software Support Technician

This company is a leading supplier of interactive public information systems working closely with Local Authorities all over the UK. They are in the process of expanding their operation and have a vacancy for a Software Support Technician. Working from their Coventry offices and reporting to the Software Projects Manager, the position will involve working in a close knit team engaged in the support of applications and maintenance of existing systems.

Roles and responsibilities are:
- To provide 1st and 2nd line software support to customers and other departments.
- To provide analytical support to developers and other departments.
- Continuous improvement of the quality of software support services.
- Performing studies on data to highlight patterns and errors.
- Support existing systems.
- Take ownership of issues and perform root cause analysis.
- Provide timely progress updates to customers and management.
- Assisting in software testing as required
- Fix any serious anomalies within own work regardless of other commitments.
- Perform ad-hoc duties as required by management.

Essential skills required for this role are:
- A close attention to detail
- An ability to work unsupervised, under pressure
- To be able to accurately prioritise workload.
- Strong oral and written English skills
- A proven track record in a similar role.
- Excellent customer relationship skills
- Full clean driving license.
- A proactive attitude towards your work.

Desirable skills required for this role are:
- A minimum of 12 months in a computing support role.
- A good understanding of IT software and hardware systems
- Familiarity with Microsoft operating systems, from Windows 2000 to Windows 8
- A good understanding of computer networking.
- Experience working with a support ticketing system.
- Experience of reading databases

To integrate into the company resource structure, the successful candidate may also be required to:
- Carry out housekeeping tasks on IT infrastructure
- Participate in occasional weekend system monitoring work.

They are keen to promote from within and as such they look for candidates that they think may perform an elevated role in the future. In doing this, they can offer excellent opportunities as the organisation grows.

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