Global Service Bureau Executive

Global Service Bureau Executive

Position Summary: The Global Service Bureau Executive will be responsible for the accurate set-up, maintenance and enrichment of Standing Settlement Instructions in ALERT and the generation of reports for clients. The role requires the highest level of attention to detail where the Associate should be able to accurately capture and transfer information and instruction from clients to our system; able to see through the data, compare this against information sent by the client, pinpoint missing mandatory information and identify noncompliant data vs validation rules.

The Global Service Bureau Executive should have some level of project management capability in terms of;

1) Project scoping to determine capacity requirement based on client’s volume

2) Determine turnaround time target

3) Negotiate with internal and external parties on reasonable turnaround time commitment

4) Communicating with internal and external parties on project progress, issues encountered and coming up with mutually agreeable solution to address issues

5) Ensuring client satisfaction during and after the completion of each project.

Principal Responsibilities:

• Actively manage multiple ALERT-related projects taking responsibility for meeting required turn-around time and with the highest level of accuracy

• Assess the volume and quality of the data received from clients

• Actively communicates with clients to complete data upload requirements and to clarify potential issues

• Work with the client and agree on a reasonable turnaround time commitment

• Ensures client satisfaction upon completion of the project

• Set-up and maintenance of client SSIs (Standing Settlement Instructions) in ALERT

• Review of SSI data received from clients with the subsequent action of loading the information into ALERT

• Ensures that all missing mandatory information and non-complaint instructions are validated with the client and corrected in ALERT

• Highlights and recommends areas for improvement to enable client to achieve acceptable compliance rates

• Manage assigned cases in Salesforce, make the necessary updates on the case, works with the client in confirming closure of the case

• Adheres to agreed quality standards in executing all assigned tasks, ensures 100% compliance to Information Security and Client Confidential Information policies of the organization

• Responsible for generating reports for clients (Brokers, Investment Managers, and Custodians) - Various Benchmarks reports - Quality Data Initiative report - BRMG/MP requests - Tradesuite Confirm retrieval - DART report Experience:

• Experience on data entry and analysis

• Customer service experience as advantage

• Knowledge and Skills Required:

• Attention to Detail – able to accurately capture and transfer information and instruction from the clients to our systems; able to see through the data, compare this against information sent by the client, pinpoint missing mandatory information and identify non-compliant data vs validation rules

• Critical Thinking – able to identify incidents, requests and scenarios which would be in conflict with CCI policies; quick to respond to emergency situations

• Communicates Effectively – acts clarifying questions and always checks for understanding; communicates clearly, concisely and openly on both verbal and written forms; keep client, team members informed of status updates, decisions and other issues requiring attention

• Focus on the client (Internal and External) – with appropriate sense of urgency to respond to client needs; resolve client problems and deliver solutions; ask questions sufficient to gain thorough understanding of the client’s true needs; establish clear, realistic and acceptable expectation with clients

• Project management skills – Associate should have some level of project management capability in terms of

1) Project scoping to determine capacity requirement based on client’s volume

2) Determine turnaround time target

3) Negotiate with internal and external parties on reasonable turnaround time commitment

4) Communicating with internal and external parties on project progress, issues encountered and coming up with mutually agreeable solution to address issues

5) Ensuring client satisfaction during and after the completion of the project

• Use of MSOffice (Word, Excel and Powerpoint) 

Salary:  £16,175

Working Hours-  9am – 5pm Monday-Friday