Customer Service Representative / Customer Service Executive
- Recruiter
- Bluetownonline Ltd
- Location
- Huddersfield, West Yorkshire, England
- Salary
- £14976 - £15851 per annum
- Posted
- 30 Jun 2016
- Closes
- 28 Jul 2016
- Ref
- YGBM-10
- Contact
- Alanna Doyle
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Customer Service Representative
Location: Huddersfield, West Yorkshire
Salary: FTE £14,976, rising to FTE £15,851 after 3 months in line with performance with a Quarterly Performance Bonus
Position: Full-Time - Permanent - Shifts which cover between 08.00 to 20.00 hrs, over Monday to Saturday
Do you currently work in, or have experience of proving great Customer Service and are you seeking a fresh challenge in a vibrant and expanding business - then this company could well have an exciting new opportunity for you.
As the UK's leading independent provider of fleet incident management and specialist vehicle recovery services The Fleet Incident Management Team carry out over 60,000 claims each year and are the first point of contact for all drivers, Insurers, Fleet Managers and their repair network. With a pro-active approach to claims management, the team continually ensure that all repairs are progressing as planned.
Job Role:
Due to continued growth, the company is now seeking to expand their Customer Service Representative team with ambitious individuals who have a passion, desire and a great attitude, to help them manage customer's incidents, listening carefully and showing great sensitivity and resolving each incident with world class customer service.
The company puts their customers at the heart of everything they do making their lives easier and taking the stress out of accidents. Their commitment to customer service is what sets them apart, which is why they work hard to make accident management simpler, more responsive and personal - You'll add value to every call you take.
Supporting you to be the best you can, they'll prepare you for success right from the start. When you join them, you'll enjoy a structured training programme and during your first 12 months, they will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn't stop there however as you will go on to learn and build further skills and as you progress your salary will too.
The Candidate:
You will need to be up for the challenge but in return you will be given all the support you need to develop and grow your skills and capability.
To be successful, you'll need to be a real people person, with great listening skills, lots of empathy and the determination to go the extra mile for the company's customers every day. Resolving the complex problems won't faze you, and you'll be able to build a good understanding of the products and services to help customers, all while acting within operational processes and procedures.
- Proven customer service skills
- Ability to empathise with customers
- A confident telephone manner
- Confident with computers
- A strong drive for getting it right first time.
- Good team-working skills.
- Identifying customer's needs through effective communication and passionate customer service
Benefits:
You'll enjoy some fantastic benefits too. For instance, a competitive salary, a quarterly performance bonus, 25 days holiday, contributory pension scheme, life assurance, free eye tests and free car parking. The office space provides a unique work environment with modern break out areas with kitchen facilities and TV area. Including shower facilities for those that want to take advantage of the cycle to work scheme.
The company is one of the largest fleet and accident management specialists in the UK - to find out more and apply for the role, please click the APPLY button to send your CV and Covering Letter.
Candidates with experience of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin will be considered for this role.