Customer Service Advisor
Customer Service Advisor
Full Time - 37 hours variable shifts Monday to Friday between 8am - 10pm, including rotational Saturday and Sunday shifts
Cardiff
£17,998 starting salary
SSE is one of the UK's largest Energy companies and we are proud to be different when it comes to our customers. We believe in treating our customers like family and always going the extra mile in whatever we do and we are looking for passionate, motivated and hardworking Customer Service Advisors to join our team in our Pay as you Go General enquires team within our Call Centre in Cardiff.
Working in our Pay as you Go General enquires team, you will need strong communication and listening skills to enable you to understand the customers needs and providing the best service to support them whilst maintaining excellent customer service levels. You should be resilient with the ability to stay calm even when working under pressure and enjoy finding solutions to customer problems whilst adhering to operational processes and industry regulations.
The role of a Customer Service Advisor is intrinsic to the success of SSE, to be a successful Pay as you Go advisor you should be:
- Confident, articulate, and determined to succeed in a professional working environment.
- Be the voice of SSE and an ambassador for our brand.
- Be passionate about being the best you can be and a desire to achieve targets.
- Flexible for both company and customers.
We'd like to hear from you if you have previous customer service experience whether in a call centre or face to face and are proud to make a difference. Whilst previous Call Centre experience isn't essential, a background of working towards targets would be an advantage. You need to be confident working with numbers and comfortable using multiple software applications in parallel within this fast-paced environment.
As part of the SSE family you'll enjoy a host of employee benefits, such as share save schemes, staff discounts and priority tickets at our music venues and, with generous annual leave entitlement you'll have plenty of time to appreciate a variety of other attractions ranging from hotel discounts to cycle schemes.
You will benefit from 5 weeks classroom training and ongoing coaching and support once you have left training to ensure that you have the skills and knowledge to support your customers fully. Our site in Cardiff Gate Business Park has extremely limited parking therefore parking will only be available to staff whose shifts finish after 8pm and on weekends. We promote car sharing and there is an excellent Park and Ride available which brings you to the business park.
If you feel you have all of the relevant skills and experience to join our winning team then why not apply and see if you have got what it takes to make your customers feel warm inside?
Start Dates 25th July, 1st August 2016 and 8th August 2016
Please be aware that we are unable to authorise any time off during the initial 5 week training period.