Customer Sales Advisor

Working for a well-established, successful business, the client is looking for individuals with the natural drive and ambition to contribute as the business continues with its solid growth plans. The company benefits include a pension scheme, 23 days annual leave plus public holidays; profit share incentive scheme; health cash plan; and salary sacrifice schemes on pension, cars, cycles and computers.

To apply for this role, you must have a proven track record within an office-based sales role, ideally gained within the manufacturing sector.

Hours of Work: Monday to Friday 830-5

Role: 
The Customer Sales Advisor is responsible for the Customer Lifetime Value, which will be achieved by paying attention to the customer needs via proactive Account Management. Providing a professional point of contact will enhance our relationship with the customer and the ability to build a warm lasting relationship with your accounts is a crucial part of the position as is the ability to work both individually and as part of a team. The role will involve learning areas of the business that are crucial to the role thereby developing your knowledge and obtaining a clear understanding of products and service offering.

Key Responsibilities:

• Manage a portfolio of accounts to ensure continued support for existing customers
• Monitor account fluctuations to ascertain month on month variances
• Profiling key accounts to identify possible areas for development
• Cross sell and up sell additional products
• Report monthly on activity levels and areas of development
• Undertake monthly campaigns
• Set appointments for field sales
• Reactivate dormant accounts
• Proactively contact prospects who have been quoted to increase conversion rates
• Respond promptly to customer enquiries
• Handle and resolve customer complaints including credit queries
• Provide pricing and delivery information
• Set up new customer accounts
• Process orders, forms, applications and requests
• Maintain data base of sample requests and POS placed in accounts
• Create a database that tracks sales performance against POS
• Keep records of customer interactions and transactions
• Record details of enquiries, comments and complaints
• Communicate and coordinate with internal departments
• Follow up on customer interactions

Essential Skills:

• The ideal candidate will have a good track record in a telesales role and will be used to making a high number of outbound calls per day to existing loyal customers and new leads
• A good all round education and strong computer skills are important together with excellent administration skills to ensure the maintenance of the customer database  
• Strong customer focus and a commitment to providing excellent service
• A calm and professional telephone manner
• Attention to detail and a high degree of accuracy
• Able to prioritise own workload and work under pressure
• The ability to take on board quickly and learn specialist information
• Positive and flexible approach; willing to go the ‘extra mile’ when needed
• A good knowledge of Microsoft Office e.g. Word, Excel, Outlook
• Previous experience in customer services

Keywords: Customer Sales Advisor, Customer Advisor, Sales, Sales Advisor

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies

We are acting on behalf of the client as an Employment Agency in relation to this vacancy

We are an equal opportunities agency and welcome applicants from all backgrounds