Learner Support Assistant

Learner Support Assistant

The Open University in Wales

£18,734 to £20,989; Ref: 12343

Based in Cardiff

Temporary contract until 31 July 2017

The Open University has been transforming lives since 1969 by opening up higher education to all sections of the community.

We are seeking six highly motivated and versatile individuals to join our Learner Support team. As core members of the team you will provide, both routine and complex information and advice, primarily by telephone and e-mail, to enquirers and students on enrolment and all aspects of studying with the Open University, whilst maintaining accurate details of transactions using the University customer database.

As a strong team player you will have excellent communication skills, be able to demonstrate competence in explaining procedures and regulations and be comfortable with digital technologies with a good working knowledge of Microsoft Office. You will have well developed customer service skills and evidence of experience in an educational based or customer focussed environment is required.

Closing date: Noon 14 July 2016

Interview date: w/c 1 August 2016

For detailed information and how to apply, or to contact Alison Deering, Senior Support Services Assistant please click apply for details or write to The Open University in Wales, 18 Custom House Street, Cardiff, CF10 1AP quoting the relevant reference number.

We promote diversity in employment and welcome applications from all sections of the community.

Cynorthwyydd Cymorth i Ddysgwyr

Y Brifysgol Agored yng Nghymru

£18,734 i £20,989; Cyf: 12343

Lleolir yng Nghaerdydd

Contract dros dro tan 31 Gorffennaf 2017

Mae'r Brifysgol Agored wedi bod yn trawsnewid bywydau ers 1969 drwy sicrhau bod addysg uwch ar gael i bob rhan o'r gymuned.

Rydym yn chwilio am chwe unigolyn llawn cymhelliant ac amryddawn i ymuno â'n tîm Cymorth i Ddysgwyr.   Fel aelodau craidd o'r tîm, byddwch yn rhoi gwybodaeth a chyngor rheolaidd a chymhleth, yn bennaf dros y ffôn a thrwy e-bost, i ymholwyr a myfyrwyr ar gofrestru a phob agwedd ar astudio gyda'r Brifysgol Agored, tra'n sicrhau y cedwir manylion cywir am drafodion gan ddefnyddio cronfa ddata cwsmeriaid y Brifysgol. 

Fel aelod pwysig o'r tîm, bydd gennych sgiliau cyfathrebu rhagorol, byddwch yn gallu esbonio gweithdrefnau a rheoliadau a byddwch yn gyfforddus â thechnolegau digidol gan ddeall sut i ddefnyddio Microsoft Office.  Bydd gennych sgiliau gwasanaeth cwsmeriaid cadarn ac mae tystiolaeth o brofiad mewn amgylchedd addysgol neu amgylchedd sy'n canolbwyntio ar gwsmeriaid yn ofynnol.

Dyddiad cau: 12.00 hanner dydd, 14 Gorffennaf 2016

Dyddiad y cyfweliad: wythnos yn dechrau 1 Awst 2016

I gael gwybodaeth fanwl a sut i wneud cais, neu i gysylltu ag Alison Deering , Uwch Gynorthwy-ydd Gwasanaethau Cymorth cliciwch wneud cais am fanylion neu ysgrifennu at Y Brifysgol Agored yng Nghymru , 18 Heol y Tolldy , Caerdydd , CF10 1AP gan ddyfynnu'r rhif cyfeirnod perthnasol.

Rydym yn hyrwyddo amrywiaeth mewn cyflogaeth ac yn croesawu ceisiadau o bob rhan o'r gymuned.