Operations Analyst

A bit about us

We may have started small, but we’ve always had very big ideas. We launched in 2001 and we just haven’t stopped; a years’ worth of achievements always seems more like three at AO.

Our customers and now our biggest advocates, and we’ve made millions of them happy. We’ve even launched in new territories throughout Europe. Sometimes we have to pinch ourselves.

But, we’re determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.

More about the role

A fantastic Operations Analyst role based in Manchester City Centre.  The basic salary for the role is £25-30k, dependent on experience.  We offer study support for CIMA and a defined career path; 80% of our analysts have been promoted internally!

The role is part of the Commercial Operations Team who have a varied remit from dialler and analytics, to finance and operations.  The team is involved in the reporting and analysis of business/financial performance and implementing operational change, at the same time as ensuring our customers have the best possible experience.

Operations is a constantly changing environment, which is why the team put testing and learning at the heart of everything they do. We give our employees the autonomy to try new things, if they don’t work, at least we can say we tried.

Here's what you can expect to be doing

- Reviewing and reporting on P&L/operational performance

- Understanding and interpreting the commercials across the business

- Working closely with Sales Managers to improve operational performance

- Preparing cost benefit analysis for potential projects and opportunities

- Quick decision making in a fast paced, constantly evolving working environment

A few things about you

- 2-3 years’ experience within a commercial role

- Willingness to study towards CIMA (study support offered)

- Highly numerate and logical

- Educated to graduate level

- GCSE English & Maths A – C

- Attention to detail

- Results driven and ambitious

- Excellent IT skills including advanced use of Excel

- Strong communication and relationship building skills

- Ability to work under pressure in a fast paced environment

- Proactive approach and needs to embrace the company values

Why choose AO?

It’s not about the job you need now, it’s about who you want to be and where you want go. The thing about AO is that you don’t have to leave to move on. We have the kind of environment where people learn and thrive and be the best they can be. We empower each and every person to push the boundaries of what’s possible. Our environment and our culture are vibrant and engaging, you almost have to feel it to believe it. It’s really no wonder we were named Retail Week Employer of the Year 2015.

 “Our people are our biggest asset, they’re our culture: that unique, indescribable thing that makes us really different.”

Great people deserve great things

As an AO employee you can take full advantage of our benefits package. As well as fundamental benefits, like pensions and holidays, we have designed our “AO Perks” to help you out financially, make your work life a little easier or make your home life a lot more fun.

- 33 days holiday pro rata : For a well-deserved rest (Including Bank Holidays)

- Attendance bonus: For a year well spent*

- Company Sick Pay: Support when you need it*

- Contributory Pension Scheme: Thinking ahead

- Share Save Scheme: Something for a rainy day

- Discounts on AO products: Exclusive savings

- An enhanced Maternity, Paternity and Adoption package: The best start for your family*

- Childcare Vouchers: Looking after the next world leaders

- Cycle to Work Scheme: Stay healthy, save the world

- Length of Service Holiday Bonus: More time to play*

- Eye Care Vouchers: Protecting your vision

- Death in Service: Knowing they’ll be taken care of

- 2 Make A Difference (MAD) Days: Give something back, do something amazing

- Gifts for New Arrivals: Something for the mini AO’ers

- Gifts for Newlyweds: Something for the happy couple

- Free Snacks and Drinks: Everyone loves free snacks and drinks

- Long Service Rewards: Our commitment to you, for your commitment to us*

(*Subject to start date or length of service)