IT Support Technician / 1st / 2nd Line Support Technician

Job Title: IT Support Technician

Location: Manchester, M15

Salary: £16,016 per annum

Closing Date: 10.00am on Wednesday 6 July 2016 

Ref:  19/2016 (please ensure you quote this reference in your application and if emailing please include in the subject line)

Position: Full-time, full-year post working 37 hours per week, Monday to Thursday 8.30am to 5.00pm and Friday 8.30am to 4.30pm. You will however, on occasions, be required to work outside these hours to meet the requirements of the college.

The Sixth Form College is located in Hulme, a mile south of the centre of Manchester and very close to Manchester University and Manchester Metropolitan University, with excellent transport links.  It is a part of an international network of Catholic schools and colleges.

Job Role:

To work as part of a team to assist staff and students in using all forms of IT equipment in the college, and assist in the running and development of the college IT infrastructure.

Main Duties and Responsibilities:

1.0        User Management:

•          Providing 1st/2nd line technical support for staff and students

•          Creation of new user accounts, including user folders and shares

•          Diagnosing user faults eg logon issues, profile faults, permission errors

•          Resetting passwords

•          Email configuration and mailbox creation

2.0        Hardware:

•          Configuration, installation of new  computers, printers, projectors etc

•          Asset tagging and auditing of IT assets

•          Fixing of simple hardware related faults such as printer jams, loose/faulty cables, Smartboard alignment

•          Provide Audio\Visual equipment support for college events, both internal and external

•          Assisting in the distribution and support of college loan equipment

•          Checking and maintaining the tidiness of cables and peripherals

3.0        Software:

•          Provide 1st/2nd line support for all installed applications and operating systems

•          Installation of and configuration of applications

4.0        General:

•          Log and respond to calls on the helpdesk and where required escalate to 2nd line support

•          Provide telephone, email and face to face support

•          Prioritise tickets

•          Performing room checks

•          Delivering paper

•          Changing of printer toners

•          Maintenance of appropriate levels of consumables

•          Issue photographic ID to staff and students

•          Maintain a clean and organised working environment at all times

•          To undertake any other duties the Principal or designated alternate may reasonably direct from time to time within the context of the Loreto College contract

•          Stock maintenance and resupply – ensuring at all times the college has the appropriate stocks of spares and parts, including paper, toner and organising resupply as appropriate

•          To arrange for the digital recording of TV and other media encoding as requested by staff, ensuring full compliance with licensing agreements

•          Obtaining quotes from suppliers as requested

5.0        Events:

•          To provide support for roadshows and other events held at local schools

Key Requirements:

• Demonstrable interest in IT
• Excellent fault finding and diagnostic skills
• Ability to work with other staff as a team
• Excellent organisational and administrative skills
• Ability to meet deadlines
• 5 GCSEs A* - C including English and Maths
• To have real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally.
• Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds.
• A desire to aim for a continual improvement in service, management and maintenance of college IT services.
• Enhanced DBS Clearance (to follow an initial offer of employment)

To Apply please click on the APPLY Now link and further information will be sent to you by email.

IMPORTANT: Please read through this information carefully.

Candidates with the experience or relevant job titles of: IT Service Desk Technician, IT Support Analyst, IT Support Advisor, IT Desk Support, 2^nd Line Support, 2^nd Line Helpdesk Engineer, IT Support Technician, Desktop Support, 2^nd Line Support Engineer, 2^nd Line Support, Support Technician, IT Support Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support, IT Service Desk Support Engineer, 1^st Line Support Engineer, SAN, VMWare, ESXi, vSphere, CISCO IP, ITIL v3 Foundation will also be considered for this role.