Medical Receptionist / Administrator

We are looking for a part-time Medical Receptionist/Administrator to join our friendly surgery in Manchester. This is an excellent opportunity to work in an interesting and diverse healthcare environment.

The Whitswood Practice is one of two that make up The Robert Darbishire Practice group. The two practices work together and share resources to deliver inclusive, high quality care in a welcoming and supportive environment that encourages learning and development.

The Whitswood Practice has 3,500 patients. There are 3 GPs, a practice nurse and a healthcare assistant, as well as an onsite manager and clerical staff. There is also support from staff based at The Robert Darbishire Practice, with access to joint training opportunities.

The Reception Team provides our telephone, reception counter service and administrative support for the practice. The work is varied and interesting and includes welcoming patients and visitors, understanding and interpreting patients’ needs, resolving queries where possible or signposting patients to the appropriate service or appointment, booking appointments, processing repeat prescriptions and completing administrative tasks.

You will be well-motivated and friendly with good people skills and enjoy working in a busy environment. You will have previous experience of either working with the public or administration. You will be able to communicate clearly and effectively, showing understanding, care and assertiveness when appropriate. You will have good administrative and organisational skills and experience of using computers. You will be friendly and approachable and have the ability to work well within a team.

Our patients depend on us so you need to be reliable in attendance and punctuality and have an accurate and thorough approach to work. You will need to be committed to give a good service to our diverse population.

You don’t need to have worked in healthcare before as long as you possess the above qualities and are willing and eager to learn new skills and are flexible in your approach to work. We will provide in-house training and support.

Post One

The post is part time, 18.25 hours per week, working over 4 days from Monday to Friday. Proposed hours will be as follows: Monday 8.15-13.00/Tues – 08.30 – 12.30/ Thursday 13.00-18.15/ Friday 08.15-12.30. If due to finish before 6.15pm you will need to be able to stay on duty until 6.15pm at short notice in the event of unexpected absence of colleagues. Occasionally surgeries may run late and when working until 6.15pm you will need to be able to stay on duty after 6.15pm if necessary. Some flexibility or extra hours will be required to cover for absence and busy periods.

Post Two

The post is part time, 18.5 hours per week, working over 4 days from Monday to Friday. Proposed hours will be as follows: Tuesday 13.30-18.15/Wed – 08.30 – 12.30/ Thursday 08.15-13.00/ Friday 08.30.13.30. If due to finish before 6.15pm you will need to be able to stay on duty until 6.15pm at short notice in the event of unexpected absence of colleagues. Occasionally surgeries may run late and when working until 6.15pm you will need to be able to stay on duty after 6.15pm if necessary. Some flexibility or extra hours will be required to cover for absence and busy periods.

Recruitment process

Short-listed candidates will be invited to attend for straightforward practical tests (mutually convenient date and time to be arranged on 6^th – 11^th July. Please allow up to 45 minutes. Candidates who are successful in the practical tests will be invited for interview on Thursday 14^th July at the Whitswood Practice.

Notes

We appreciate your interest in this post and our Practice. If you have not heard from us by 13^th July, then please assume that you have not been short-listed. To those who are not short-listed please accept our best wishes for success in the future.

Further details and an application form are available from our web site www.whitswood.nhs.uk – please click Apply Now.

The closing date for applications is Sunday 3^rd July 2016.

We are an equal opportunities employer. The Robert Darbishire Practice Ltd, Rusholme Health Centre, Walmer Street, Manchester, M14 5NP