IT Helpdesk Support
- Recruiter
- Smart Search
- Location
- Chester
- Salary
- Up to £20k
- Posted
- 31 May 2016
- Closes
- 28 Jun 2016
- Ref
- rw-ihs-3105
- Contact
- Ricky Wright
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
IT Helpdesk Support, based near Chester, Salary up to £20k PA dependant on skills and experience.
Key words; 1st line support, First line support, IT helpdesk support, IT support, Desktop support, ICT support engineer
We have an exciting opportunity for an IT Helpdesk / IT Support person to work for a leading business in their head office near Chester. Working as part of a small and friendly Helpdesk Team reporting directly to the Support Services Lead, the successful candidate will be the first point of contact, receiving all Helpdesk queries from users.
The role is tasked with providing first line IT helpdesk support and the logging of support calls within the helpdesk system, resolving user IT issues and coordinating support as required. We’re ideally looking for a candidate with previous experience within an Helpdesk Support / IT Support or similar role. The company are people focused and can offer career development opportunities for the right candidate as the business continues to grow.
Key Responsibilities:
- Maintaining a detailed log of all support calls reported by users, reviewing the log regularly and updating as appropriate.
- Provide first line technical support, delivering solutions in line with reasonable user expectations.
- Provide a high level of customer service for all support queries.
- Assess the nature of complex problems and escalate to relevant IT team members or external third parties as appropriate.
- Report the status and progress of calls back to users on a regular basis.
- Deal with faults in order of priority in conjunction with and as directed by other members of the IT Team.
- Report faults to third party suppliers and support companies where required.
- Administer user accounts.
- Monitor daily backups, ensuring prompt resolution of any faults identified and escalating as appropriate.
- Take ownership when dealing with user queries ensuring all queries are managed proactively and efficiently.
- Undertake departmental and administrative duties.
Candidate Qualities:
- Ideally have previous experience in an IT Helpdesk / IT support or similar role.
- Customer-focused work ethic.
- Excellent telephone manner.
- Methodical approach to troubleshooting problems.
- Flexible and adaptable approach to working in order to meet the requirements of the business.
- Willingness to learn new technical skills.
Skills Required:
- Microsoft Windows 7 and XP.
- Microsoft Office 2003, 2007 and 2010.
- Active Directory.
- Hardware knowledge of PC’s, printers and network equipment.
- An understanding of network concepts (LAN, WAN, TCP/IP)
Hours; Monday – Friday rota between 08:00am – 18:00pm (08:00am or 10:00am start times) A willingness to complete tasks outside of these hours on occasion if necessary.
If you feel that you can meet the challenges of this role then please apply by attaching your CV.
Key words; 1st line support, First line support, IT helpdesk support, IT support, Desktop support, ICT support engineer