Part-Time Seasonal Customer Service On-Board Luggage Assistant
- Recruiter
- Great Western Railway
- Location
- Penzance
- Salary
- Competitive
- Posted
- 27 May 2016
- Closes
- 04 Jun 2016
- Sectors
- Seasonal & Adventure
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Part-Time Seasonal Customer Service On Board Luggage Assistant, Penzance
Salary: GBP7.74 per hour
Who we are:
GWR is the proud custodian of one of the most prestigious railway networks in the world. Our services call at over 275 stations, stretching across the South West of England.
Over the next few years we will be making history with huge investments that will affect all areas of operations, from new trains to stations upgrades and local community support.
We aim to transform the way people think about rail travel by setting a new standard - a better experience for our customers. Together we will restore the railways as a very special way to travel - relaxing, fast, efficient, friendly and fun.
If you share our passion for the railway then we would love to hear from you.
What you'll be doing
Your main responsibilities will be:
Delivering a high level of service to customers Maintaining high standards of station presentation by undertaking cleaning duties Being proactive in seeking out customers who require assistance Answer customer queries and provide assistance with luggage, prams and wheelchairs Operate the local public address system when required
Who we're looking for
You'll need to be:
Able to deliver exceptional front line customer service A Self-starter with a can do attitude Confident when decision making Able to remain calm yet directive in a crisis Able to work to strict procedures
As a minimum you'll need to have:
The ability to work as part of a team or independently Evidence of numerical ability Strong verbal and written communication skills
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including final salary pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, childcare vouchers and an Employee assistance programme.
Additional Information:
This role requires shift working including weekends and bank holidays .
The more varied our workforce, the broader the expertise within our organisation. And the broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity and inclusion at every level.
Salary: . Date posted: 27/05/2016
Salary: GBP7.74 per hour
Who we are:
GWR is the proud custodian of one of the most prestigious railway networks in the world. Our services call at over 275 stations, stretching across the South West of England.
Over the next few years we will be making history with huge investments that will affect all areas of operations, from new trains to stations upgrades and local community support.
We aim to transform the way people think about rail travel by setting a new standard - a better experience for our customers. Together we will restore the railways as a very special way to travel - relaxing, fast, efficient, friendly and fun.
If you share our passion for the railway then we would love to hear from you.
What you'll be doing
Your main responsibilities will be:
Delivering a high level of service to customers Maintaining high standards of station presentation by undertaking cleaning duties Being proactive in seeking out customers who require assistance Answer customer queries and provide assistance with luggage, prams and wheelchairs Operate the local public address system when required
Who we're looking for
You'll need to be:
Able to deliver exceptional front line customer service A Self-starter with a can do attitude Confident when decision making Able to remain calm yet directive in a crisis Able to work to strict procedures
As a minimum you'll need to have:
The ability to work as part of a team or independently Evidence of numerical ability Strong verbal and written communication skills
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including final salary pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, childcare vouchers and an Employee assistance programme.
Additional Information:
This role requires shift working including weekends and bank holidays .
The more varied our workforce, the broader the expertise within our organisation. And the broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity and inclusion at every level.
Salary: . Date posted: 27/05/2016