Customer Service Assistant

This role has the potential to be permanent full or part time

This exciting business is one to watch; with huge successes in 2015 and 40% growth year on year, this family run company are looking to expand their Customer Service Team.

They are one of the fastest growing providers in the marketplace thanks to cutting edge technology, innovative solutions and a genuine desire to support their customers with consistently high service standards.

It's not all about company returns, they believe in sharing their successes with their employees as well as society in general, giving 10% of all profits to employee chosen charities.

They celebrate excellence and have an employee of the month award recognising those who have gone the extra mile. They have foodie Fridays where they provide a little treat and enjoy a great social scene in their exceptional offices. It's a great working environment.

Needless to say they are big on supporting their teams and provide full training and career progression.

The ideal candidate will provide an exemplary level of Customer Service to both external and internal stakeholders, in addition to delivering admin support as and when required. They will possess a personable and professional attitude with a keen willingness to learn. Experience in customer service is desired but not essential.

The role will include, but not be limited to the following:

- Providing an exceptional level of Customer Service at all times.
- Acting as a first line support and handling incoming calls from customers, clients and suppliers helping to resolve queries where appropriate.
- Making outgoing calls to suppliers to progress clients cases.
- Dealing with Customer, Client and Supplier queries in a helpful and efficient manor, both by telephone and email.
- Helping to develop systems and processes to maximise benefit for the company and minimising cost.
- Providing appropriate solutions to our clients within SLA's and managing cases through to resolution.
- Ensuring that you work with all of the other staff at the company to reach and meet the companies aims and goals.
- Building successful relationships with both internal and external clients
- Displaying initiative in proactively monitoring client cases and identifying any issues that require escalation.
- Working collaboratively across multiple departments across the business and always show a willingness to support others in their roles.
- Consistently displaying a passion for Customer Service and being confident in providing our clients with an exemplary level of customer care.
- Maintaining a consistently high level of professionalism both in communications with our clients as well as within the team and business as a whole.
- Investigating and solving complex client issues.
- Maintaining and recording case notes to ensure complete audit trails.