Sales Advisor / Renewals Adviser - Insurance Sales
- Recruiter
- Bluetownonline Ltd
- Location
- Birmingham, West Midlands, England
- Salary
- £18000 per annum + Bonus
- Posted
- 25 May 2016
- Closes
- 22 Jun 2016
- Ref
- EPCE-07
- Contact
- Alanna Doyle
- Sectors
- Sales, Sales Executive
- Contract Type
- Permanent
- Hours
- Part Time
Job Title: 2 x Sales Advisors and 2 x Renewals Advisors
Location: Birmingham
Salary: Basic: £18,000 (pro rata) plus bonus
Hours: Part Time - 17:00 - 20:00, Monday to Friday
Founded in 1999, the company has sold over 1 million policies in the last 15 years, and currently work with over 20 prominent insurers to get their customers the best price on their premiums.
You will be accurately collating information provided by new clients over the telephone in order to convert quotations into business cases and to exceed targeted monthly income. You will also meet the required standards of company policy and procedures, FCA standards and industry best practice.
Key Responsibilities:
- Maintain effective communication at all levels of the hierarchy in order to supply information and feedback deemed necessary on a regular basis.
- To ensure new business and Renewals insurance enquiries are received by telephone and all relevant information required is obtained and communicated whist adhering to FCA regulatory requirements, Credit Card Payment Industry Standards and the Data Protection Act.
- Follow a set renewals and sales structure to confirm the needs and demands of the customer and sell both core and additional products, must follow a completion of a task of "fact finding" exercise to identify customers' demands and needs.
- Responsible for continuously treating customers fairly and in line with FCA regulations
- To follow relevant call transcripts as determined by Company standards and FCA guidelines
- Attention to detail and accuracy of data collaboration are imperative to this role, all sales and renewals employees are quality assurance monitored to ensure above standard results are achieved.
- Responsible for communicating up to date policy renewal details
- Working with Performance Managers and the Underwriting teams, to maintain Company best practice when communicating up to date new business insurance policy details to clients of Premium Choice.
- To ensure new business insurance enquiries and renewals are received by telephone and all relevant information required is obtained and communicated whist adhering to FCA regulatory requirements, Credit Card Payment Industry Standards and the Data Protection Act.
- Correct use of the information provided will determine which insurers will provide the most competitive rates for the client's needs.
- To issue policy documents
- To update client's personal details via OGI and SSP systems.
- To report and manage errors in line with company procedure.
- To comply with the company policies and procedures.
Key Requirements:
- Minimum 5 GCSE's grade A to D; or equivalent combination of education and relevant experience.
- At least 2 years previous Sales experience preferable, Industry experience is not essential.
- Knowledge of sales and target driven techniques
- Ability to demonstrate excellent communication and interpersonal skills
- Ability to receive feedback in a positive and constructive manner
- To display patience and adaptability in approach to our customers
- Knowledge of Microsoft Office products and both software houses, OGI and SSP.
- Ability to work independently with minimal supervision, establishing priorities and meeting deadlines.
Please click the APPLY button to send your CV and Covering Letter for this role.
Candidates with experience of; Customer Service, Sales Assistant, Sales Support, Sales Executive, Renewals Adviser, Inbound Sales, Sales Agent, Customer Service Assistant, Account Manager, Business Development, Conversion Sales, Sales Manager, Business Development Executive, Insurance Renewals, Sales Executive, Insurance Sales, New Business Sales Executive, Sales Consultant, Sales, Sales Agent will be considered for this role.