Help Desk Engineer

Job title– IT Helpdesk Engineer - 2^nd/3^rd Line IT Helpdesk Support Engineers

Salary - (Competitive)

Working Hours –Standard Helpdesk hours

Location – Manchester- UK

Weare recruiting 2^nd/3^rd Line IT Helpdesk Support Engineers for our client based in Salford Quays, Manchester.  Due to their commitment of delivering high level technical solutions to all clients, they are looking to take on additional 2^nd/3^rd Line IT Helpdesk Support Engineers to join their technical team in Manchester. This opportunity is excellent for any person looking to make their mark as a 2^nd/3^rd Line IT Helpdesk Support Engineer within a fast growing, yet established technology focusedManaged Service Provider.

If you are looking to join an organisation whichvalues and supports the development of their team members or if you are currently lacking progression opportunities and you simply want to join a market leader, receiving training and support to reach the next level in your career - we want to hear from you.

The role is a practical one, highly rewarding and involves working closely with clients & peers in order to deliver a fantastic support service. If you enjoy the understanding and being ahead of the game with technology and feel that you possess the professional, logical troubleshooting skills required to perform in a fast paced helpdesk role; this is the job for you.

Reporting to the Technical Support Manager, you will be responsible for providing technical support for a variety of high end client across a full range of technology systems provided by the company.

Required Experience:

• A proven history of being able to troubleshoot and resolve technical issues across a client base which specialises in Hospitality and SME markets via remote connectivity, telephone or email.

• Working with a ticketing system which assists in proving helpdesk support to partners and end customers on live systems.
• Experience in remote diagnostics along with analysis and monitoring.
• Possess good verbal and typed communication skills.
• Be organised, structured and have a good ability of prioritising tasks.
• Be used to working unsupervised, independently and as part of a team.
• Thrive on understanding and being aware of new and current technologies.
• IT related degree or relevant qualifications highly desirable.
• Proven technical ability across the common product suites.
• The willingness to learn new software and hardware skills.

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Personal Attributes:

• Confident verbal and written communicator with both clients and peers.
• Ability to research new products and information around technical solutions that provide answers and solve problems.
• Self-Motivated and disciplined, with the ability to prioritize and execute tasks under pressure.
• Strong customer service orientation.
• Desire to learn about new and emerging technologies.

This is an exciting opportunity for an experienced 2^nd/3^rd Line IT Helpdesk Support Engineers  to join a Managed Service Provider (MSP) leading in offering complete technology solution for Businesses in Hospitality, SME and the Education sectors across the UK.  A competitive salary and benefits are on offer so Apply Now to avoid missing out!