Motor Claims Handler

This is an opportunity to join a leading Claims Management and Credit Hire Company based in Chester, delivering services to the motor trade. They are renowned for the level of service they offer their customers and are one of the fastest growing brands in their industry, with exciting plans for the future!

Their strapline is 'forward thinking', and they truly believe in this and relate it to everything they do. They are a growing and motivated business built on a foundation of talented individuals led by their hands-on and involved MD.

Key Responsibilities:

- To work actively and effectively in order to process accident claims as part of the company's claims management procedures.
- Work within and provide support to all areas within the Operations Department
- To manage workload effectively
- To achieve and maintain company service standards
- To achieve and maintain individual, team and departmental targets
- Complete regular updates to clients regarding the progress of their claim
- Working within and achieve service level agreements for individual Departments and Business Referrers

Claims/FNOL/Recoveries/Personal Injury Claims:

- To collate and record client questionnaires with accuracy meeting department and referrer SLA's
- Managing own caseload of claims
- Investigate claim details where necessary by liaising with external sources such as Clients, Witnesses and Third Party Insurers
- Provide an accurate and efficient claimsline service, ensuring that claim forms are completed and forwarded to the relevant carriers on a timely basis so the claim can be actioned
- Thoroughly investigate each claim to ensure accuracy of information and verification of facts in order to establish liability
- To liaise professionally with all relevant parties, such as repairing garages and third party insurers, in order to progress the vehicle hire claim
- Gather all relevant information in preparation to argue any disputes where necessary with third party insurers, in order to complete successful and quick recovery of costs from the third party
- Identify potential fraudulent cases and liaising with relevant parties to combat fraud
- Negotiating between the policy holder and third party solicitors to achieve the best outcome for the client
- Assessing medical reports and negotiate the value of the personal injury
- Adhere to regulatory timescales and guidelines
- Maintain accurate claims reserve for both policy holder and third party files.

Essential Requirements:

- A high level of organisation
- Excellent written and verbal communication skills
- Able to build rapport and establish relationships
- Be eager to learn, showing a positive, proactive, can do approach
- Must be a Driver or currently learning to drive
- An understanding of the RTA claims processes Desirable
- Experience and knowledge of dealing with the MOJ Portal Desirable
- RTA/ABI knowledge Desirable