Customer Service Advisor

Full Time (Monday - Friday 09:00am- 17:30pm
Part Time (Evenings 17:30pm- 20:00pm & Weekends 09:00am- 16:00 pm)

This Claims Management and Credit Hire Company has exciting opportunities for Customer Service Advisor's to join their growing team in Chester. They offer a competitive salary, great benefits, fun work environment and best in class training, development and career opportunities.

They are a leading Claims Management and Credit Hire Company based in Chester delivering services to the motor trade. They are renowned for the level of service they offer their customers and are one of the fastest growing brands in their industry with exciting plans for the future!

Their strapline is 'forward thinking' and they truly believe in this and relate it to everything they do. They are a growing and motivated business built on a foundation of talented individuals led by their hands-on and involved MD.

They understand that the right working environment, culture, support, training, career opportunities, reward and fun will enable you to be successful and happy. This is why they offer in-depth training and support and great career progression. Their culture is a fun, work hard play hard one with an upbeat, vibrant, positive office with a team focus and ethic.

Their team is amongst the very best in the industry. The quality of their staff moulds the quality of the company and the high standard of service they offer. They support, recognise and reward personal development, which is why their employees are committed to them as much as they are committed to their employees.

As their Customer Service Advisor they don't just invest in you, they will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to their customers. They are currently looking for a number of advisors to join several teams within their business - The first notification of loss reporting team, recoveries team and the vehicle hire team.

Key Responsibilities:

- Updating the clients file with relevant information using the bespoke Company system
- Keeping all relevant paperwork for vehicle and licensing files up to date with accuracy
- Ensuring the client's and referrers are called within the company agreements for the department and calls being answered with the company agreements for the department
- Setting the claim up in accordance to the correct source and the way the claim has been reported to us
- To achieve and maintain individual, team and departmental targets
- Ensuring the files are contacted with the required time frame and working to your most efficient when completing the questionnaires
- To collate and record client questionnaires with accuracy meeting Department and Referrer Service Level Agreements
- Ensuring the companies standards are met when speaking to clients and referrers.
- Applicants must be able to drive or current learning