Data Analyst
- Recruiter
- Simplified Recruitment
- Location
- Caerphilly
- Salary
- £8.50 - £10.00 per Hour + Pension
- Posted
- 09 May 2016
- Closes
- 06 Jun 2016
- Ref
- SR4586060100ca5
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Our client provides service & support contracts for their package plant equipment and data hosting Web Portal applications to a variety of UK Utility companies. The support contracts involve onsite support and back-office services to ensure efficient running of these systems.
The Service Department is now looking for a Data Analyst to join their existing team. This Data Analyst role is office based and will require working directly with clients and their site engineers.
Data Analyst - Duties to include:
• Answer incoming support calls in a professional and courteous manner.
• Report and log fault queries from clients onto their Support database.
• Provide remote support to site engineers via online software packages and answer service requests from customers.
• Analysing data in a structured and logical manner, reporting any data anomalies to the Support Contracts Manager and to their clients.
• Carry out data analysis of web based data, recording trends, anomalies, and proactive analysis for customer satisfaction.
• Work as part of the support team communicating issues in a clear and structured manner and provide service cover for other members during absence.
• Assisting with web portal client queries – setting up new users, amending access / passwords, looking into reported faults with portal.
• Will undertake various data transfers using bespoke software packages to products as and when changes are required.
Training will be provided on any company specific software listed above.
Data Analyst – Experience:
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• Working with other teams.
• Proven analytical skills.
Data Analyst - Key Systems:
• Microsoft Office Intermediate or advanced level.
• Google Sheets.
Salary: £8.50 - £10.00 per Hour + Pension
Please apply online for this Data Analyst role with your CV and covering letter.
Please check your email for confirmation that your application for this Data Analyst role has been received and to follow further instructions if applicable.