Contact Centre Adviser (6 Month FTC)

M&S Bank is like no other. It’s entirely designed around you, our valued customers and it is built on the values of Quality, Value, Service, Innovation and, above all Trust. We don’t want to just delight you as a customer though…Let us also delight you as an employer; one you can trust, in a role that is varied and whilst challenging, thoroughly rewarding.

The Contact Centre is at the heart of our business, providing that critical first point of contact for our customers. We are responsible for a wide variety of customer services such as setting up a new current account to dealing with lost and stolen credit cards, whilst considering customer needs and delivering the highest levels of customer satisfaction. With every call you will take the maximum opportunity to enhance customer experience and exceed expectations as well as building meaningful relationships with our customers.

What we are looking for:

• People who have worked within a call centre environment with experience of direct customer handling and query resolution

• People with the ability to work well under pressure in a fast paced environment

• A flexible attitude and a the ability to solve problems

• Strong communication skills and attention to detail

Why you should apply:

• You will get to work with our great customers alongside some fantastic colleagues

• You will be part of a revolution – we call it “new fashioned banking”

• We are serious about developing you and your career

• You will get to serve customers in the right way – compliant, caring and with fairness

• Generous benefits including subsidised restaurant and shop, on site gym and free parking

The role is based on a rotating shift pattern which will including and weekends.

Week 1- 12.15pm-8.00pm

Week 2- 1.15pm-9.00pm