Team Leader - Peer Mentor Service

Fixed Term Contract until 1 March 2017

Closing date: 17 May 2016 (at midnight)

We’re looking for a client-focused individual with considerable experience of advice, support or welfare work to join us as a Team Leader – Peer Mentor Service and play a vital role in an exciting new service.

A dynamic city centre hub offering a holistic integrated advice and support service to over 4,000 clients a year, Shelter Birmingham is committed to helping those who need us most. We’re always looking at new ways of working too. Take the Birmingham Changing Futures Programme for instance. Led by the local Voluntary Service Council and funded by Big Lottery Fulfilling Lives, Shelter is playing its part by delivering a Lead Worker and Peer Mentor Service in partnership with Birmingham MIND and SIFA Fireside. Its aim? To help individuals with multiple and complex needs lead fruitful, satisfying lives and ensure that the successful models and approaches we pioneered enter the mainstream.

This post is funded by the National Lottery through the Big Lottery Fund’s £112m initiative Fulfilling Lives: Supporting people with multiple needs.

Benefits include 30 days annual leave, the possibility of flexible working and significant opportunities for learning and development.

Your key responsibilities:

• Support and manage a team to ensure the most effective service is delivered to our clients and that it is professional, impartial, pragmatic and outcome focussed
• Make sure the service adheres to Shelter’s Quality Standards, its delivery meets contractual performance targets and that positive outcomes are achieved for clients
• Monitor the quality of case/support work and file reviews, manage and assess suitability of referrals and allocate and assess cases
• Identify best practice, promote effective working relationships, both internally and with voluntary and statutory agencies and contribute to local service and policy development

And what you’ll need:

• Experience of homelessness, mental health issues, substance misuse or offending behaviour and multiple needs services
• Sound knowledge of homelessness, housing, benefits and welfare issues, including a broad knowledge of the relevant legislation
• Experience of supporting and managing staff and working within a safeguarding framework
• Commercial awareness, a proactive, result-driven and collaborative approach, lots of creativity and innovation and the ability to communicate effectively and positively influence others

For further information about the role, the benefits of working for Shelter and to apply please visit our website.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

We’re here so no one has to fight bad housing or homelessness on their own.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.