Payroll Manager (9 month fixed-term contract)

About Us

At New Look, our mission is to help people look good and feel great. When it comes to people who work for us, we want individuals to express themselves in an environment where change and new ideas are celebrated. This is because we truly believe every person who works here contributes to our future and where we go.

About the Role

We are currently looking for a Payroll Manager to join our team in Weymouth for 9 months, either on a contract or fixed-term basis to cover a maternity leave.

The Payroll Manager will manage, drive, motivate and inspire the Payroll Team to deliver a professional service and an exceptional customer experience.

The role supports the provision of Payroll services throughout the business through the delivery of a transactional and administrative payroll service.

We are looking for a superb team player with innovative ideas and a wide ranging portfolio of skills to enhance our payroll approach, with a focus on enhancing the customer experience to ensure we deliver a high performing and competitive service.

The role will require working with internal and external stakeholders to continually improve standards of service, SLAs and the reputation of the Payroll function. With exposure to projects, including systems development and implementation of new processes and functionality.

Key Responsibilities

• Lead the delivery of a robust Payroll Team ensuring effective deployment of resources to cover all processes throughout the payroll processing
• To Lead, coach and mentor the Payroll team to ensure excellent practices are established and maintained
• Oversee the operational management of the payroll tools and processes that support the Delivery of the desired customer experience
• Ensuring that payroll policies and procedures advising on tax and pay laws are up to date
• Managing computer software and systems analysing and reporting on financial data checking and auditing payroll to make sure regulations are met
• Payroll Requisition activities to ensure the UK, ROI & CI payrolls are effectively managed
• Understand international payrolls and manage the requirements of these
• Drive a pro-active, customer focussed way of working within the Payroll Team
• Ensure continuous improvement and 'right first time' delivery of the payroll is achieved to ensure the greatest service is delivered
• Set, analyse and manage Service KPIs and SLA's and provide regular stakeholder evaluation to identify trends and propose resolution strategies.
• Manage the third party payroll provider to ensure an effective payroll service is delivered and they are managed effectively
• Payroll system development and improvement - Ongoing development and management of the UK, ROI, CI HR Systems and the Management Information we can obtain from this
• Influence delivery of best practices across the service
• Ensure accuracy of data is upheld and maintained, carrying out regular audits to ensure compliance
• Act as a subject matter expert on Payroll process improvement, driving continual evaluation, seeking feedback and acting on this appropriately
• Support the Global people, Systems & Process Manager on key strategic projects ensuring that the Payroll team requirements are always fully considered
• Ensure team development and succession is a primary focus
• Championing the benefits of the Payroll Team to both internal HR teams and key operational stakeholders.
• Relationship building with the HR team, Operational Leadership team and Stakeholders to ensure the greatest service is being provided
• Provide inspirational leadership to the Payroll team, developing a proactive team who work cross functionally to deliver quality results and outcomes for the business
• Define and own the payroll objectives and set clear and consistent direction
• Ensure the function is "right sized" with the right people, the right capabilities and the right behaviours to achieve the desired business outcomes.
• Role model a strong operational focus, based on customer centric principles.
• Act as a key member of New Look wider HR leadership community, role modelling the leadership behaviours
• Develop and apply knowledge of key business drivers in making both tactical and strategic decisions
• Demonstrate high levels of commercial acumen and business savvy

Experience and Skills

• Payroll experience with a mixture of projects, delivery and strategy
• Payroll processing knowledge
• Problem solving techniques and innovative solutions
• Payroll Systems experience
• Understanding of MI and reporting
• Resilient, self-motivated
• Strong leader and communicator
• Proven track record of delivering payroll projects
• Continuous Improvement experience
• HR employee lifecycle knowledge
• Payroll team management experience
• Understands the needs of the customers
• Great attention to detail and an eye for accuracy
• Very organised and methodical
• Experience of creating and leading a project management plan through all stages (desirable)
• Retail HR experience (desirable)
• International Payroll experience (desirable)
• Experience of a wide range of HR Systems (desirable)
• CIPP / HR / Payroll qualifications (desirable)

New Look is an equal opportunities employer.

Closing Date: 09/05/2016