Customer Service Advisor - Armed Forces Advice Line
- Recruiter
- Simplified Recruitment
- Location
- Nantgarw
- Salary
- £15,400 per Annum, Pro rata
- Posted
- 28 Apr 2016
- Closes
- 12 May 2016
- Ref
- SR457525f60101e
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Advisor - Duties and Responsibilities:
• Provision of a telephone and online advice and information service.
• Provide accurate, meaningful and consistent information and support to customers.
• Listen patiently, empathise with the customers’ situation and convey a genuine desire to help and support.
• Maintain the Customer Records Management (CRM) system through accurate data input and record keeping.
• Work with colleagues to ensure the highest level of customer satisfaction.
• Ensure continuous service improvement, initiating, and responding to change in a positive manner.
• To undertake effective research on a range of topics.
Customer Service Advisor - Competence Requirement Level:
You will need:
• Experience of working within the Armed Forces (essential).
• Experience of working in a Contact Centre environment (desirable).
In this role you will:
• Support individuals to problem solve.
• Ability to empathise and deal with emotional / difficult clients.
• Listen and triage effectively.
• Contribute to the development of the knowledge and practice of others.
You must have:
• A willingness to learn and change.
• Excellent Microsoft office and time management skills.
• Ability to work on your own initiative and identify training needs.
• Ability to manage own workloads with excellent attention to detail.
• A commitment to continuous learning.
Customer Service Advisor (30 Hours per Week)
Location: Nantgarw, Near Cardiff
Salary: £15,400 per Annum, Pro-rata rising to £16,000 after successful probation
Hours: Availability required between 8:00am – 8:00pm, Monday to Sunday
Our client is an equal opportunities employer.
Please apply online for this Customer Service Advisor role with your CV and covering letter.
Please check your email for confirmation that your application has been received for this Customer Service Advisor role and to follow further instructions if applicable.